Job summary
- Main area
- Admin
- Grade
- Band 5
- Contract
- 8 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 364-B-461
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- The Lodge
- Town
- Wickford
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 04/10/2026 08:00
- Interview date
- 15/10/2026
Employer heading
Patient Safety Incident Management Business Support Officer
Band 5
Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
Due to promotion, an opportunity has risen in the Patient Safety Incident Management Team
We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding of an issue.
The Patient Safety Incident Management Team Business Support Officer needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions.
The post holder will have the capability and knowledge to support the administration of meetings and have the ability to master a new brief and deliver it with confidence, believing in your presentation ability. You will be passionate and willing to contribute to the culture of learning and safety in the organisation and ready to make a difference.
Application closing date: 2 October 2026
Main duties of the job
The role of the Incident Management and Business Support is to assist the Head of Patient Safety Incident Management in the effective and timely notification, management, investigation and response for incidents.
The post holder will assist in ensuring that effective systems and processes for incident reporting and management are developed, maintained and monitored and that accurate information is available for performance reporting.
The post holder will monitor Patient Safety Incident Management Team Datix incident forms to identify any incidents that would meet with patient safety incident response criteria. Including liaison with Operational staff as required.
The post holder will have strong interpersonal skills and be able to liaise with a number of agencies on complex, sensitive and confidential matters. Taking time to build on and improve relationships with specific contacts within these agencies.
Working for our organisation
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
- We run recognition awards to recognise staff's hard work and dedication.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
- Excellent pension of up to14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Flexible working: available from day one for most roles
Detailed job description and main responsibilities
To maintain and manage databases and records of incidents
To provide the Head of Incident Management with accurate information for various performance reports and reports for the Executive Team.
Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information, CQC and other external requests.
Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations
To provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines.
Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer, ensuring a high level of customer service to be adhered to at all times.
To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessosn team.
To provide support to the Head of Patient Safety Incident Management in ensuring the Trust’s assurance processes are upheld. This includes communication with the Senior Management team.
ANALYTICAL AND JUDGEMENT:
Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team.
Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales.
Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met.
Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent.
PLANNING AND ORGANISATION:
Oversee the administration of meetings as required including the production of agenda and co-ordination of papers, ensuring that key documents are available within any defined timescales.
Take accurate, concise minutes/notes at meetings, as required. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate.
Participation and involvement in Projects and Task and Finish Groups as part of the patient safety agenda.
information resources
Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system. Prepare high quality presentation materials, including PowerPoint when required.
Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information.
Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems.
Regular use of variety of IT packages to create reports.
To support management of information using the Lessons and Management Systems
Person specification
Education/Qualification
Essential criteria
- Degree level qualification or relevant education/experience
Knowledge
Essential criteria
- Knowledge of incident reporting systems
- Knowledge of confidentiality and GDP regulations
Desirable criteria
- Knowledge of NHS Patient Safety Incident Response Framework
- Knowledge and understanding of Duty of Candour
Skills and Experience
Essential criteria
- Excellent IT skills with knowledge of a range of software programmes.
- Experience in database management.
- Excellent communication skills, both written and oral.
- Experience of working with different levels of clinicians/managers.
- Experience with working in a high pressure multi-functional/flexible team environment
Desirable criteria
- Experience of developing and implementing systems and processes.
Personal Qualities
Essential criteria
- Shares the Trust’s Beliefs and models this in their attitude and behaviour: Ensures that the organisational We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate’
- Demonstrates a positive attitude towards Mental Health.
- Demonstrate an understanding of the practices of Just, Caring and Learning Culture in the delivery of this role.
Desirable criteria
- Demonstrates a positive attitude to learning and developing.
Additional qualities
Essential criteria
- Fitness Analysis as appropriate
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
Desirable criteria
- Current driving licence
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Roshni Patel
- Job title
- Head of Patient Safety Incidents Management Team
- Email address
- [email protected]
- Telephone number
- 07773258498
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