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Job summary

Main area
Admin
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday)
Job ref
390-CTC-BA-1253-A-B
Employer
Mid and South Essex NHS Foundation Trust
Employer type
NHS
Site
Basildon
Town
basildon
Salary
£24,465 Per Annum (Pro Rata for Part Time)
Salary period
Yearly
Closing
05/02/2026 23:59

Employer heading

Mid and South Essex NHS Foundation Trust logo

Ward Clerk

Band 2

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

 

Job overview

Frederick Banting Ward  is looking for an enthusiastic individual that will help provide comprehensive clerical and administrative support to  the Ward Manager, Ward Sisters, Medical and Nursing staff including any other mutually agreed duties to maintain the smooth running of the ward.

Please be aware this role may close early due to number of applications 

No VISA sponsorship available for this role

 

Main duties of the job

  • To provide a reception service to patients, relatives, carers and all staff groups.
  • Answer the telephone correctly by adhering to the Trusts telephone protocol. Understanding and delivering messages received to the appropriate persons.
  • To deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.
  • Maintain good communication and relationships with patients/carers and colleagues in consultation with the Ward Manager.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting Ward Clerk role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

No VISA sponsorship available for this role

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Qualifications

Essential criteria
  • Completion of GCSE's or A levels with decent grades
Desirable criteria
  • Achievement or at level of college or university studies

Knowledge and Experience

Essential criteria
  • Work experience in Customer Service
Desirable criteria
  • Work experience in customer service/hospitality setting

Communication and IT skills

Essential criteria
  • very good communication and IT skills
Desirable criteria
  • Excellent communication and IT skills

Employer certification / accreditation badges

Trust IDNHS Employers Diversity and Inclusion PartnersApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold Awardhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall Silver 2022Disability confident employerNHS Rainbow badgeNHS Pastoral CareNHS 75th Birthday

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tanya Symes
Job title
Senior Sister/Ward Manager
Email address
[email protected]
Telephone number
03004434974
Additional information

Tanya Symes-Senior Sister/Ward Manager

03004434974

 

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