Job overview

The Child and Adolescent Mental Health Service (CAMHS) is seeking a motivated and experienced Administrator to take on a leadership role within our administrative team. This position offers an excellent opportunity for someone who wishes to develop their skills in supervisory management while playing a key role in supporting the delivery of high-quality mental health services to children and young people.

As the Admin Lead, you will be responsible for managing a team of administrative staff, providing guidance, support, and oversight to ensure the smooth running of the service. You will take ownership of team workload management, monitor performance, and contribute to staff development through coaching and mentoring.

You will develop a thorough understanding of CAMHS processes, particularly the referral-to-treatment pathway, ensuring that all administrative activities align with service standards, compliance requirements, and operational objectives. This includes overseeing appointment scheduling, correspondence management, data recording, and reporting tasks.

By leading by example and fostering a supportive and productive team environment, you will play a key role in maintaining the efficiency, effectiveness, and professionalism of the CAMHS administrative function.  Please note: Secondments will be considered, but applicants must seek their manager’s approval before applying.

Main duties of the job

• To lead a team of administrators, ensuring the provision of a comprehensive, consistent and efficient administrative service. 
• To develop a thorough understanding of the processes relating to referrals and treatment pathways for Children & Young People. 
• To be responsible for reviewing service provision, involving clinical colleagues, to ensure the administrative function is supporting the proactive management of patients along their pathway and within Local and National Access Targets. 
• To be responsible for monitoring of the referral/appointment pathways with appropriate Line Management to reduce delays in patient pathways and escalation of concerns as required
• To promote practical application of best practice standards, you will develop, implement and provide advice and guidance to staff regarding administrative principles and process to facilitate best practice and ensure efficient management of administration services. 
• The post will provide flexible support as needed across the service.
  Ensure that clinical services are delivered efficiently, and children, young people and families receive a seamless and timely service.
• To maintain confidentiality at all times.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.