Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 327-26-172
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Springbank Community Centre
- Town
- Cheltenham
- Salary
- £27,485 - £30,162 Per annum
- Salary period
- Yearly
- Closing
- 24/03/2026 23:59
- Interview date
- 01/04/2026
Employer heading
CYPS Specialist Community Services Admin Lead
Band 4
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
We’re seeking a CYPS Specialist Community Services Admin Lead to drive a high-performing team within CYPS Therapy Services. You’ll oversee referrals and patient pathways, ensure efficient, high-quality admin support, manage ESR and performance data, and keep services running smoothly across three teams.
If you’re organised, proactive, and ready to lead with impact, apply now and help shape better care for children and young people.
Main duties of the job
- To lead a team of Administrators within CYPS therapy services ensuring the provision of a comprehensive, consistent and efficient administrative service, ensuring the right task is undertaken by the right resource, whilst retaining responsibility for undertaking and/or overseeing more complex tasks.
- To develop a thorough understanding of the CYPS processes related to the referrals and treatment pathways for children and young people.
- To be responsible for monitoring of the referral/appointment pathways with appropriate Line Management to reduce delays in patient pathways and escalation of concerns to the relevant service lead.
- Provide cross-cover for the other Administrative Team Leaders within Physical Health CYPS to ensure a consistent and effective administrative service is maintained at all times.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
- To be responsible for the management of administrative services.
- Provide and receive confidential and sensitive information from staff, clients, their carers' and the general public and take the appropriate action to ensure their satisfaction.
- To ensure all communications are accurate, timely and well presented as per corporate standards.
- To work as part of the admin team for 3 services providing administrative support and cover absence for staff members as necessary to assist the teams in the delivery of care,
- To organise admin team meetings, team and individual supervision and training
- To record and manage absence on the ESR system for administrators ensuring continuity of admin provision
- Provide data for the Service Leads as required and regular feedback regarding referral information.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level in Mathematics and English to Grade C or above
- Diploma or NVQ level 4 in business administration or appropriate equivalent qualification/experience
Desirable criteria
- RSA 3 or equivalent
Experience
Essential criteria
- Supervisory experience
- Administrative experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jonathan Allard-Griffiths
- Job title
- Services Support Service Lead
- Email address
- [email protected]
- Telephone number
- 0300 421 8937
- Additional information
Hannah Darby
0300 421 8937
Head of Service for CYPS Speech and Language Therapy
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