Job overview

An exciting opportunity has risen within Cheltenham ICT. The successful candidate will provide business and project support. This will involve taking responsibility for multiple systems to assist in developing business intelligence, which will support service improvements and meeting Governance requirements; in line with local strategies and government initiatives. These initiatives will require a high level of planning, negotiating, analytical and communication skills.

 The successful candidate will be supported by the Community Manager at all times to implement a project and the autonomy within this will be agreed based on the nature and scope of the specific project. This role within the ICTs, is to support ongoing projects and continually develop within a changing health economy and as such may be subject to some change during the development phase.

Please note this role will also include the management and supervision of the Admin Lead in the locality.

Main duties of the job

The role of ICT Business and Project lead is to provide business and project support to the Management Team of the Integrated Community Team. You will take responsibility for multiple systems to assist in developing business intelligence, which will support service improvements, in line with local strategies and government initiatives. These initiatives will require a high level of planning, negotiating, analytical and communication skills.

At all times you will be supported by the Community Manager to implement a project and the autonomy within this will be agreed based on the nature and scope of the specific project.

This post holder will be responsible for the line management of the Admin lead within the ICT.

This is a new role within the ICTs, to support ongoing projects and continually develop within a changing health economy and as such may be subject to some change during the development phase.

The ideal candidate will demonstrate good attention to detail, a working knowledge of clinical systems, rostering software and ESR with the ability to analyse and present information from a variety of sources and data reports. You will have excellent interpersonal and communication skills, with the capability to forge strong, trusting and productive relationships with colleagues inside and outside the organisation. You will be expected to work to be flexible, self-driven and adaptable, prioritising the demands of a busy workload in a changing environment.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 

•  72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for 
comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.