Job summary
- Main area
- Oncology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri)
- Job ref
- 318-26-T0388
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Oncology Centre, Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £25,760 - £27,476 (pa, pro rata if part-time)
- Salary period
- Yearly
- Closing
- 24/06/2026 23:59
Employer heading
SACT & Specialist Pathway Coordinator, Band 3
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
We are currently recruiting a Full Time Specialist Pathway Coordinator (37.5hrs) to join our extremely busy Oncology Booking service based at Cheltenham General Hospital.
This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust.
You will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients.
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.
Main duties of the job
To ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage scheduling of appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
You will be expected to work across the booking service as and when required to support the service line.
Working for our organisation
Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year (pro rata), plus eight Bank Holidays, rising to 33 days after 10 years' service
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Detailed job description and main responsibilities
Ensure and implement an efficient outpatient booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and clinic capacity is efficiently used at all sites.
Ensure and implement an efficient chemotherapy/treatment booking service or patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained, liaising directly with consultants and nursing team where capacity problems exist and as appropriate.
To manage the block booking appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
To ensure accurate and timely data collection. Advising the clinicians and management where over or under capacity issues exist and to suggest ways of addressing these
To ensure investigative results are brought to the attention of the appropriate consultant
See Job Description for full details
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Ability to use and interrogate computers, multiple screens, and IT systems
Desirable criteria
- NVQ in Administration level 3 or equivalent
Experience
Essential criteria
- Previous administration or booking office experience (or demonstrable equivalent)
Skills
Essential criteria
- Good command and understanding of English, punctuation and grammar
- Flexible team worker, and motivated by patient care
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Confidence to make and receive phone calls on a daily basis
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jennifer Wike
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 4029
- Additional information
Rhianne Hatcher - Specialist Pathway Coordinator Supervisor
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