Job summary
- Main area
- Oncology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 318-26-T0456
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Oncology Centre - Cheltenham General Hospital
- Town
- Cheltenham
- Salary
- £25,272 (pa pro rata if part-time)
- Salary period
- Yearly
- Closing
- 21/07/2026 23:59
Employer heading
Clerical Officer, Band 2
Band 2
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
We are looking for a highly motivated, energetic and collaborative individual to join our busy Oncology administration team. This is an excellent opportunity to play a key role in supporting the delivery of a smooth, efficient and compassionate service for our patients.
As a Clerical Officer, you will work in a demanding but rewarding environment, contributing directly to the patient experience and the overall effectiveness of the department. You will be responsible for ensuring that essential clinical paperwork is processed accurately and promptly, supporting the preparation of clinics and medical notes, and assisting the secretarial teams with a range of administrative duties as required.
Additional working pattern details: Monday to Friday
Main duties of the job
- To provide comprehensive administrative support to the Oncology Department
- Assisting with the maintenance and filing/scanning of electronic and paper Oncology case notes within the various secretarial and admin offices in the department
- Accessing various hospital systems to retrieve results as required
- Entering patient data into the patient administration system (Trak) on a daily basis
- Managing the clerical team mailbox, triaging incoming messages, providing prompt responses, and ensuring all actions are completed efficiently and in line with service priorities
- Preparing incoming and outgoing postal correspondence
- Returning and tracking of paper hospital notes to the appropriate department or hospital
- Assisting with the processing of dictated letters including typing and proofreading tasks as required
- Processing voicemail messages, ensuring they are accurately recorded, dealt with and passed on promptly
- Communicating with patients and relatives by telephone, using sensitivity and clear communication to support individuals who may be distressed, confused, or displaying challenging behaviour.
- Assisting with a variety of tasks to help the wider teams as required
- Provide relief admin cover for absences within the department as required
- Possess a flexible/adaptable approach to work in order to meet various deadlines across the dept.
Working for our organisation
Our friendly and hardworking administration team provides essential support to the Oncology Outpatient Services at Gloucestershire Hospitals NHS Foundation Trust.
The Oncology admin team is made up of Clerical Officer/Receptionists, Clerical Officers, Medical Secretaries and Booking Services staff, all working collaboratively to support a large and busy cohort of clinical professionals.
As a Clerical Officer, you will be an integral part of this dedicated team, contributing to the smooth running of the department and ensuring patients receive the highest standard of care.
Detailed job description and main responsibilities
To provide a full and comprehensive administrative support to the Oncology Department.
Please see Job Description for full details
Additional Contact Details
Tanya Goodacre - Supervisor Secretary
Person specification
Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Computer literate in Microsoft Office packages
Knowledge & Skills
Essential criteria
- Excellent communication skills. Ability to communicate effectively with all levels of staff, clinicians and patients
- Proven organisational skills and ability to prioritise workload and work to deadlines
Desirable criteria
- Previous experience in a hospital environment, or suitable office experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jennifer Wike
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 4029
- Additional information
Tanya Goodacre - Supervisor Secretary
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