Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- 60 hours per week (Full time, part time)
- Job ref
- 327-25-980
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Sexual Health Services, Hope House, Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £24,937 - £26,598 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 04/01/2026 23:59
Employer heading
Receptionist/Telephonist
NHS AfC: Band 3
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
This role is offered on a permanent basis. Full or part-time hours are available.
Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.
The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.
Main duties of the job
- To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
- To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
- To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
- Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time
- To report any safeguarding issues to the appropriate health care professional.
- Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
- Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required
This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person specification
Qualifications
Essential criteria
- Educated to GCSE level (or equivalent) in Maths and English Grade c or above
- Educated to NVQ Level 3 in a relevant subject or equivalent level of qualifications or significant previous experience and knowledge
Knowledge
Essential criteria
- Computer literate to a high standard
- Substantial experience of working in an administrative environment using computerised data systems
Skills
Essential criteria
- Ability to communicate effectively in both verbal and written form
- Evidence of ability to communicate with all levels of staff and general public
- Be able to demonstrate the ability to work under pressure and remain calm and confident in manner
- Demonstrate an understanding of confidentiality
- Ability to work effectively both autonomously and as part of a team
Experience
Essential criteria
- Experience of reception and administration duties
- Experience of working in a customer facing environment (face to face and or the telephone)
Desirable criteria
- Knowledge of different patient administrative systems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Mutton
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 03004216500
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