Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 12 months (Fixed Term)
- Hours
- Part time - 30 hours per week
- Job ref
- 327-26-171
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Collingwood House
- Town
- Gloucester
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/03/2026 23:59
Employer heading
Senior Administrator
Band 3
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
Senior Administrator – Gloucester Integrated Community Team (ICT)
THIS POST IS A 12 MONTH FIXED TERM VACANCY
30 hours per week which must include a Monday and Friday.
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.
Are you an organised, proactive individual looking to take the next step in your administrative career? This is an exciting opportunity to join our Administration Team within the Gloucester Integrated Community Team (ICT). We are looking for a motivated Senior Administrator with a strong focus on stock management and a passion for developing efficient processes.
Main duties of the job
About the Role
As Senior Administrator, you will play a key part in ensuring the smooth running of our service. A significant aspect of the role involves oversight of Stock Management, including the development and implementation of new stock procedures. You will work closely with the wider team to ensure resources are effectively handled, maintained, and distributed — with regular moving and handling of stock required.
In addition, you will provide high‑quality administrative support across the ICT to help maintain consistency, professionalism, and excellent service delivery.
Main Responsibilities
- Deliver an effective and efficient administrative support service to the Gloucester ICT team.
- Lead on Stock Management, including reviewing, improving, and implementing new processes.
- Support the safe and accurate moving and handling of stock.
- Work collaboratively as part of the wider administration team.
- Provide timely, professional, and customer‑focused communication at all times.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
- Help implement new systems and support with ordering and receiving stock items. Collating information daily to ensure items are ready for colleagues to collect.
- To provide a comprehensive and efficient administration service to the multidisciplinary teams within Gloucester ICT.
- Liaise with suppliers regarding delivery arrangements and returns including shortages, discrepancies, damaged goods and plan delivery and return schedules.
- Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department
- Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons
- All records are maintained efficiently and accurately and proactive monitoring of retention periods and Trust storage facilities. To ensure ease of access of retrieval of information.
- All queries and complaints are handled in a professional, helpful and confidential manner and within Trust guidelines. Responses to be pro-actively managed
- E-mails are responded to in a timely manner, circulated correctly and with the appropriate importance/sensitivity marker and subject title.
- Accurate and timely completion of various paperwork in connection with staff e.g. timesheets, annual leave, sickness, variation forms/new starter forms/maternity.
- Effective use of SystmOne/Excel, recording and accurate inputting of data.
Person specification
Qualifications
Essential criteria
- GCSE level education or equivalent Maths and English
- Good literacy and numeracy skills
- NVW Level 3 Business Administration or equivalent experience or training
Driving Licence
Essential criteria
- UK valid Driving Licence
Experience
Essential criteria
- Proven experience of unsupervised administrative work in a busy office environment
- Experience of Data Inputting and Retrieval
Desirable criteria
- SystmOne trained
- Agenda and minute taking experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lea-Anne O'Donahoo
- Job title
- Administration Lead
- Email address
- lea-anne.o'[email protected]
- Telephone number
- 0300 421 3698
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