Job vacancy: Community Neurology Service Business Support Supervisor, Gloucestershire Health and Care NHS Foundation Trust, Gloucester

Job summary

Main area: Business Support
Grade: Band 4
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 327-25-605-A

Employer: Gloucestershire Health and Care NHS Foundation Trust
Employer type: NHS
Site: Edward Jenner Court
Town: Gloucester
Salary: £27,485 - £30,162 per annum (pro rata)
Salary period: Yearly
Closing: 31/08/2025 23:59

Community Neurology Service Business Support Supervisor

Band 4

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Detailed job description and main responsibilities

· Manage, on a daily basis, all administrators, ensuring that individuals have clear work programmes and objectives that are reviewed regularly. Ensure that work is delivered to the required standard by ensuring reporting mechanisms are developed and maintained by the team.

· Ensure that there are clear plans in place to manage workloads and resources across the team. Ensure that these plans are enacted by training, monitoring and coaching your team to ensure that work is delivered to an excellent standard.

· Ensure that staff performance is monitored in line with organisations policies and that work completed and outstanding is captured clearly and effectively.

· Develop the skills of the administrative support team by capturing training needs and provide training and coaching directly or source this for the team securing funding alongside this. Review performance in conjunction with local and national guidelines

· Ensure compliance to processes for corporate administrative, legislative, governance and financial standards and ensure all issues are dealt with appropriately.

· Manage annual leave within the administration team and ensure appropriate cover at all times. Ensure any difficulties or anticipated areas of difficulty are resolved.

· Recruit, appraise and carry out performance and sickness management for your direct reports. Carry out coaching, training, and provide support to your team though 1-1s and supervisions.

· Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies

· Act as a first point of contact for the organisation, be able to maintain a calm and appropriate manner in a variety of situations, seeking support as required

· Deliver excellent customer care and support to both internal and external patients, visitors and colleagues

· Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required

· Provide information, written, verbal by telephone, e-mail, letter etc to staff from other departments and partner agencies

Person specification

Qualifications

Essential criteria

Diploma or NVQ level 4 in Business Administration or appropriate equivalent qualification or equivalent experience.
Educated to GCSE level in Mathematics and English to Grade C or above.

Experience

Essential criteria

Experience of managing staff at various levels including Experience of line management, delegation, supervision and performance assessment.
Experience of undertaking complex administrative tasks, progress chasing and working to tight deadlines.

Desirable criteria

Experience of working within a complex statutory organisation.
Project management

Professional/Managerial Knowledge

Essential criteria

Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint and use of computers and keyboards for typing of reports, email and auditing work and contributing to business plans and presentations.
Familiarity of systems such as electronic patient records, rostering, finance.

Personal Skills

Essential criteria

Excellent interpersonal skills and ability to work as part of a team and sets high standards by example.
Positive attitude to problem solving, innovation and a flexible adaptable approach to challenges.

When joining us, as well as becoming part of a team that makes a difference, we also offer:

Free car parking at many of our sites
27 days leave plus bank holidays, increasing up to 33 days with long service
A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
Generous NHS pension and enhanced pay when if you work unsocial hours
Flexible, family friendly and agile working opportunities
Recognition and long service awards
Fast Track physiotherapy
Our Wellbeing line
Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

For more information please see the attached 'Additional Information for Applicants' document.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Anna Kearney
Job title: CNS Ops Lead
Email address: [email protected]
Telephone number: 07811006717

List jobs with Gloucestershire Health and Care NHS Foundation Trust in Administrative Services or all sectors

Apply online now Alert me to similar vacancies

Find jobs in...

Featured jobs:

Senior Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will be a Senior Assessor within our multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

As a Senior Assessor, you have the opportunity to focus on delivering direct care. Furthermore, if you have the relevant experience and skills, you can take on an additional responsibility. We limit this to one responsibility to allow for focused time on that topic, rather than having your time stretched too thinly. When taking on an additional responsibility, your case volume is reduced, making time available for this focused time.

For Senior Assessors, additional responsibility options include supporting more complex cases, ensuring quality assurance, providing training, facilitating family engagement, and contributing to pathway development.

About you, and how we will support you

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our additional responsibility Senior Assessor roles) and cross-skill (e.g. into ADHD when we launch that service).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, documentation, development, and team building.

For full details please click below.

Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 4 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

ADOS Autism Assessor for Children and Young People - Exeter/South West England

ADOS Autism Assessor for Children and Young People, based in our Exeter clinic

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week) or a self-employed role (again a minimum of 3 days per week).

Location: This role is in-person based at our Exeter, Devon clinic.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

In-person child observations at our Exeter clinic
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Job summary

Employer heading

Community Neurology Service Business Support Supervisor

Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Experience

Essential criteria

Desirable criteria

Professional/Managerial Knowledge

Essential criteria

Personal Skills

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

Find jobs in...