Job overview

This role is offered on a permanent part time basis for 30 hours per week.

An exciting opportunity has arisen to join the Patient Safety Team. Our department is looking to recruit an exceptional candidate on a permanent basis, as a Senior Datix System Development and Training Officer.

You will be highly motivated with excellent communication skills, have an ability to work under pressure and have a willingness to learn and develop within the role. The role is diverse, with each day bringing new challenges. You should be reliable, flexible, self-motivated and have the ability to problem solve. A proactive "can do" attitude is required as well as a commitment to produce high quality work. You will need to be an excellent team player, highly organised, have excellent verbal, written and IT skills and be able to remain calm under pressure. An ability to work independently is required, effectively prioritising and managing the varied workload that is required of Datix Team, this may include system reconfiguration, production of reports and the delivery of training to other staff within the trust.

Main duties of the job

·       Coordinating activity and providing specialist system support in the operation of the Trust’s governance, standards, Local Risk Management System (DatixWeb) and databases so that they are fully integrated and utilised across the organisation.

·       Supporting the delivery of effective quality governance and risk management processes.

·       Will be an in-house expert and system administrator for the Local Risk Management System (DatixWeb), which currently comprises of Incident Reporting, Complaints, Alerts, Actions, Mortality and Risk Register modules, and any other governance systems procured or operated within the Trust.

·       Coordinating new system set up or design change; will lead in new module implementations, will provide user training, and will provide system support to all users. The role will be responsible for system quality assurance, including data entry accuracy, completeness and security.

·       Providing information to the Team and wider Operational teams that reflect the safety status within the Trust, ensuring that information is available and in a form, so that a whole systems view is established. Supports the design and reporting of information to enable improved reporting.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.