Job overview

This is a fixed term contract until March 2028. The hours of work are 15 per week.

The QI Hub provides the strategic direction and facilitation for cultural change in embedding  QI, maximising the effectiveness of leaders, managers and supervisors across the Trust, and ensuring the delivery of a fair and inclusive culture, which supports staff health and wellbeing and in which staff feel valued and motivated. It encourages an environment 
where people can learn. 

This role supports the promotion of a QI culture across the whole Trust through training and the provision of advice and support for QI pieces of work. They will advocate for QI initiatives, tools and methodologies and ensure all stakeholders are engaged, including service users, patients and carers and staff.

Main duties of the job

The post holder will: 

• Work with the Director and Deputy Director of Improvement and Partnerships, the Head of Improvement and colleagues in the QI Hub, and Experts by Experience to design, develop and deliver QI training programmes. These programmes will support the development of the improvement capacity and capability required to embed and support a Trust-wide culture of continuous improvement. This training will be
developed using all available methods, for example face-to-face and virtually.
• Have a significant responsibility to deliver QI training and upskill staff.
• Promote the culture of continuous improvement in their day-to-day work, spreading the common language and methodology used in the trust’s QI approach, following the Model for Improvement.
• Work with the QI Hub team members to enable the identification and delivery of the organisation’s training requirements, taking account of identified training needs/priorities, training compliance requirements and service needs. In particular, the post holder will support the planning, delivery and evaluation of the QI Hub’s training programmes. 
• Support and work collaboratively with the QI Administrator in co-ordinating the training programmes.
• Work with colleagues in the QI Hub to maintain and update the team’s intranet pages as required.
• Support in promoting the use of co-production throughout QI projects and training.
• Provide coaching, advice and support for QI pieces of work alongside QI Team.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.