Job vacancy: ESR Self Service Administrator, Band 3, Gloucestershire Hospitals NHS Foundation Trust, Gloucester

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 318-25-T0564

Employer: Gloucestershire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Gloucestershire Hospitals NHS Foundation Trust
Town: Gloucester
Salary: £24,937 - £26,598 (pro rata if part time)
Salary period: Yearly
Closing: 19/08/2025 23:59
Interview date: 05/09/2025

ESR Self Service Administrator, Band 3

NHS AfC: Band 3

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the largest employer in the county, we’re proud to provide outstanding acute, elective, and specialist services to over 650,000 people across our county. Whether you’re just beginning your NHS journey or taking the next step in your career, this is an exciting time to join us. We’re investing in innovation, research, and transformation, with over 100 active clinical studies and major developments underway across our two district hospitals.

You can expect a welcoming and supportive culture and you’ll be supported by passionate colleagues who care deeply about teamwork, development, and delivering exceptional care. We offer structured development programmes, mentoring, and leadership opportunities to help you grow in your career. Gloucestershire has the perfect mix of culture, countryside, and community. With excellent schools, transport links, and access to award-winning green spaces, it’s a great place to live and work.

We value the diversity of our workforce and are committed to creating an environment where everyone feels they belong.

Be part of Gloucestershire Hospitals, explore your future with us today.

Detailed job description and main responsibilities

Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly.

Key Responsibilities

- Support the ESR Self Service Manager in developing the system so it is used for all departments and staff groups across the Trust.

- Provide support to ensure that hierarchies are maintained in such a way as to enable the supervisor's responsibilities to meet the needs of the Trust, divisional leads, and external bodies.

- Assist with the inputting of data as required and using reporting tools to monitor usage of key functionality within the system.

- Use automated inputting software to update ESR as directed.

- Provide ongoing general advice and support to staff. These tasks may be carried out by telephone, face to face, virtually and email.

- Monitor progress of set tasks and be able to identify and report problems regularly to senior members of the team.

- Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust.

- Assist in any other tasks required to achieve the Team objectives.

Contact Details

Courtney Parcell (ESR Self Service Deputy Manager)

[email protected]

0300 422 4781

(Available 5 days a week, Monday - Friday between the hours of 08:00 - 16:00)

Person specification

Qualifications

Essential criteria

Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A-C) or equivalent experience
Advanced keyboard skills / IT qualification or equivalent experience

Knowledge and Skills

Essential criteria

Organisational skills and ability to manage own workload and prioritise work
Clear and accurate written and verbal communication skills
Ability to analyse a wide range of information and identify errors or issues requiring further investigation with the aim to problem solve and resolve queries
Able to give instructions, explanations, and advice to Trust staff in a clear and confident manner
Intermediate level of competence in the use of IT applications, e.g Microsoft Office, Teams
Able to develop IT and operational skills to meet the needs of changing processes and workstreams within the department
Working accurately and paying attention to detail

Desirable criteria

Ability to put forward fresh ideas
Developing administrative processes and procedures.
Knowledge and experience working with ESR

Experience

Essential criteria

Experience of working in a variety of administrative roles
Experience working in busy environment with frequent interruptions
Experience of data input using database systems

Desirable criteria

Experience of manipulating diverse data to produce accurate reports (i.e. Excel- import and export of data, look up tables etc)

Personal Attributes

Essential criteria

Good organisation and time management skills
Communicate confidently and clearly, both written and verbal
Able to work on own initiative as well as part of a team
Ability to maintain confidentiality at all times
Ability to work under pressure

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

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Documents to download

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Further details / informal visits contact

Name: Courtney Parcell
Job title: ESR Self Service Deputy Manager
Email address: [email protected]
Telephone number: 0300 422 4781
Additional information: Available 5 days a week, Monday - Friday between the hours of 08:00 - 16:00

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Job summary

Employer heading

ESR Self Service Administrator, Band 3

NHS AfC: Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Knowledge and Skills

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Personal Attributes

Essential criteria

Follow us on social media:

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LinkedIn

Facebook

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

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