Job summary
- Main area
- Booking Clerk
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday, Tuesday and Wednesday 08:30 - 16:30)
- Job ref
- 318-26-T0214
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £25,760 - £27,476 (pa pro rata if part-time)
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Booking Clerk Band 3- Womens and Childrens
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Antenatal Booking Clerk 22.5 hours a week
Monday, Tuesday and Wednesday 08:30 - 16:30
To provide clerical and administration support to the Womens and Childrens Centre and to enter and maintain clinical data for a range of defined clinical systems.
Main duties of the job
Skills in these areas would be desirable however full training will be given including other relevant Trust training:
- Ability to work in a team and independently
- Adhere to the standards set out in the Trust’s Scanning and Quality Assurance of Health Records Procedure
- Scan set number of documents as requested by Lead Administrator on an adhoc basis
- Customer care skills
-Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
- Able to communicate effectively, and act appropriately and quickly in an emergency
- Experience in using a PC
- Experience of Trakcare to ensure that tasks can be undertaken according to Trust policy and national standards
- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
- Some knowledge of speciality terminology and flexibility to support another speciality if required
Working for our organisation
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Detailed job description and main responsibilities
- Demonstrate excellent customer care skills. Provide a “welcome point” for the department, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist clinical staff with appointment creations, e.g., updating Trakcare
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure.
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements.
- Working Knowledge of routine for ordering on P2P and Stationery system.
Person specification
Qualifications
Essential criteria
- NVQ 2 or equivalent
- GCSE English Grade C or above or Grade 4 or above
- Word processing/IT skills
- Conversant with Microsoft Office particularly Word/Excel/PowerPoint/ Electronic diary management
Experience
Essential criteria
- Has worked in a busy office environment
- Demonstrate good written and verbal communication skills
- Use own initiative and manage time effectively
Desirable criteria
- Knowledge of Trust Database systems
Knowledge/ Skills
Essential criteria
- Able to demonstrate organisational skills
- Approachable manner
- Ability to be flexible if required
- Calm telephone manner
- Smart and professional appearance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Salcombe
- Job title
- Lead Administrator
- Email address
- [email protected]
- Telephone number
- 07790 397299
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