Job summary
- Main area
- Improvement
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Home or remote working
- Job ref
- 318-26-T0670
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £49,387 - £56,515 (pa, pro rata if part-time)
- Salary period
- Yearly
- Closing
- 28/10/2026 23:59
Employer heading
Improvement Manager - Band 7
Band 7
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Reporting to the Associate Director of Improvement, this role is responsible for supporting the delivery of the Trust strategic objectives and embedding continuous improvement, across clinical, corporate and operational services. Working in partnership with the transformation team, clinical leaders, frontline teams, and senior stakeholders, the post holder will identify opportunities for improvement, facilitate service redesign, and lead improvement projects from diagnosis through to implementation, evaluation and sustainability.
The role will provide expert advice on quality improvement methodology, measurement and change management, whilst coaching, mentoring and developing staff capability through education, facilitation and training programmes. The post holder will oversee the further development of the Gloucestershire Safety and Quality Improvement Academy (GSQIA), including oversight of training programmes, ensuring the Trust continues to build capabilities at scale.
The post holder will analyse and present complex information, prepare reports and presentations and support organisational priorities through the effective application of improvement science and evidence-based practice. Strong stakeholder engagement, influencing skills and the ability to lead multiple programmes of work simultaneously are essential to success in the role.
Main duties of the job
The role requires significant experience of leading and supporting quality improvement initiatives within a complex healthcare environment, with a strong understanding of improvement science, change management and human factors principles. The post holder will have practical expertise in teaching and applying quality improvement methodology, including measurement, facilitation techniques and the ability to deliver sustainable improvements. Experience of designing, delivering and evaluating education programmes is essential, alongside the ability to coach and develop staff at all levels of the organisation.
The role requires excellent analytical, organisational and communication skills, with the ability to use data to inform decision-making, and present findings and recommendations clearly. The successful candidate will have experience of leading multidisciplinary projects, engaging stakeholders across organisational boundaries and influencing change without direct authority. They will be skilled in preparing high-quality reports and presentations and will demonstrate the ability to manage multiple priorities simultaneously while maintaining a focus on delivering measurable impact.
The post holder will be an effective innovator and relationship builder, able to inspire and motivate others, foster a culture of continuous learning and improvement, and support the embedding of quality improvement as a core approach to achieving the Trust's strategic objectives.
Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is one of the largest NHS organisations in the South West, providing a wide range of acute, specialist and emergency services to the people of Gloucestershire and beyond. With services delivered across Gloucestershire Royal Hospital, Cheltenham General Hospital and community locations, we are committed to delivering outstanding car
Join the Improvement and Delivery Portfolio and play a key role in supporting trust-wide improvement activities. Working as part of a dynamic improvement team, you will help embed Quality Improvement (QI) principles and methodology across the organisation, support the delivery of the Trust's strategic objectives, and work collaboratively with clinical and corporate teams to identify, implement, and sustain meaningful improvements. The role focuses on building improvement capability, fostering a culture of continuous improvement, and ensuring that changes deliver measurable benefits for patients, staff, and services.
Detailed job description and main responsibilities
Oversee the further development of the Gloucestershire Safety and Quality Improvement Academy (GSQIA), ensuring the effective delivery and sustainability of its programmes.
Oversee the GSQIA education programmes, supporting the development of these capabilities across the organisation.
Support the Associate Director of Improvement in embedding improvement methodology as a core approach to delivering the Trust's strategic objectives.
Contribute to the development of organisational improvement strategy, policies, frameworks and guidance.
Lead and support the delivery of quality improvement projects and programmes aligned to Trust priorities, objectives and strategic goals.
Use data, measurement and evaluation techniques to assess the impact of improvement initiatives and inform decision-making.
Support the production of Trust-wide improvement assurance reports, performance updates and committee papers, providing analysis of progress, risks, outcomes and impact.
Person specification
Qualifications and Training
Essential criteria
- Degree level qualification or equivalent experience
- Qualification or recognised training in Quality Improvement or a related discipline
- Evidence of continued professional development
Desirable criteria
- Qualification or training in Human Factors or a related discipline
Experience
Essential criteria
- Experience of leading and delivering quality improvement programmes and projects within a complex NHS or healthcare environment, across services, specialties or organisational boundaries.
- Experience of leading staff and coordinating team priorities
- Experience of coaching, facilitation, training and presenting information to a wide variety of audiences.
- Experience of developing and delivering Quality Improvement, Human Factors or Patient Safety education programmes.
- Experience of stakeholder engagement and influencing change across professional, clinical and operational boundaries.
Knowledge and Skills
Essential criteria
- Expert knowledge and practical application of quality improvement methodology, systems thinking and Human Factors principles.
- Knowledge of measurement for improvement, evaluation techniques and the use of qualitative and quantitative data to support improvement, assurance and decision-making.
- Ability to produce high-quality reports, briefings and presentations, including the interpretation and communication of complex information.
- Knowledge of training, facilitation, coaching and improvement capability-building approaches, including adult learning principles and the ability to design education programmes
- Strong organisational skills with the ability to prioritise and manage multiple competing priorities and programmes of work
- Understanding of NHS IMPACT and organisational improvement maturity approaches.
Personal Atributes
Essential criteria
- Demonstrates a proactive and solution-focused approach to challenges
- Able to maintain momentum and focus whilst supporting long-term transformational change
- Highly motivated with the ability to work independently and use initiative.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Victoria Wills
- Job title
- Associate Director of Improvement
- Email address
- [email protected]
- Telephone number
- 07825112560
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