Job summary
- Main area
- Patient Safety
- Grade
- Band 5
- Contract
- 1 year (Fixed term for one year)
- Hours
- Part time - 15 hours per week
- Job ref
- 318-26-T0191
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £31,049 - £37,796 (pa pro rata if part-time)
- Salary period
- Yearly
- Closing
- 06/04/2026 23:59
Employer heading
Patient Safety Alert - CAS Officer, Band 5
Band 5
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Patient Safety Alert / CAS Officer – Band 5 (15 hours per week)
We are seeking a highly organised and proactive Patient Safety Alert / CAS Officer to support Trust‑wide compliance with statutory National Patient Safety Alerts (NaPSAs) and MHRA Medical Device Alerts and Field Safety Notices.
Working within the Patient Safety Team, you will act as the central point of coordination for safety alerts, ensuring they are received, disseminated, tracked, evidenced, and closed in line with national and local requirements. You will work closely with divisional teams and key services such as Medical Engineering, Procurement and Pharmacy, providing assurance through accurate record‑keeping, reporting, and escalation of risks where required.
This is a job share role and is ideal for someone with strong administrative and organisational skills, confidence in managing complex information, and the ability to work autonomously while engaging effectively with colleagues at all levels. Previous NHS, patient safety, or governance experience is desirable, but training and support will be provided.
Join us and play a vital role in strengthening patient safety and governance across Gloucestershire Hospitals NHS Foundation Trust.
Main duties of the job
Coordinate Trust‑wide compliance with National Patient Safety Alerts (NaPSAs), MHRA Medical Device Alerts, and Field Safety Notices, ensuring timely dissemination, action, evidence collection, and closure.
Act as the central point of contact for safety alerts, working closely with divisional governance teams, Medical Engineering, Procurement, Pharmacy, and clinical services.
Maintain accurate alert registers and tracking systems, including the CAS portal and internal databases, ensuring data quality and completeness.
Monitor progress, escalate overdue or high‑risk alerts, and produce exception and compliance reports for Trust and divisional governance committees.
Support audits and assurance processes relating to safety alert management and regulatory compliance.
Contribute to the development and maintenance of standard operating procedures and internal safety notices to support consistent alert management.
Provide advice and support to staff on alert requirements and processes, promoting effective implementation and learning.
Working for our organisation
Working for Gloucestershire Hospitals NHS Foundation Trust offers the opportunity to be part of an organisation that places people and patient safety at the heart of everything it does. You will join a small, dynamic and supportive patient safety team, working collaboratively across the Trust to reduce risk, strengthen safety governance and improve outcomes for patients. The team is committed to learning, continuous improvement and shared responsibility, providing a rewarding environment where your contribution directly supports safer care for our communities.
Detailed job description and main responsibilities
1. Key Responsibilities
Coordinating Statutory National Patient Safety Alerts (NaPSAs)
To coordinate the alerts process in accordance with the Trust Safety Alerts Management Policy.
Receive and review all NaPSAs ensuring immediate dissemination to the appropriate Executive Lead and Divisional/Service Leads.
Support Trust compliance with NHS England statutory National Patient Safety Alerting System requirements, including evidence gathering and timely closure.
Maintain accurate, up‑to‑date record of NaPSA compliance status and update the CAS System with the status of each alert
Escalate and produce exception reports for overdue or at‑risk alerts.
- Review the CAS alert website daily to obtain recent publications of guidance
- Provide reports for Divisional and Trust wide committees on NPSA compliance status.
2. Managing MHRA Medical Device Alerts and Field Safety Notices
Receive, triage, and coordinate actions relating to Field Safety Notices, Medical Device Alerts, and other MHRA communications.
Work collaboratively with Medical Engineering, Procurement, Pharmacy, and relevant clinical areas to ensure required actions are carried out, documented, and evidenced.
3. Alert Dissemination, Tracking, and Escalation
Log, track, and document all alerts, ensuring each has a clearly identified action owner and completion plan.
Escalate urgent or overdue alerts to the Patient Safety & Quality Manager / Senior Patient Safety & Quality Manager.
Maintain the Trust’s internal alert tracking systems (e.g., DCIQ, CAS portal, SharePoint registers).
4. Governance, Reporting, and Audit
Prepare regular compliance reports for:
Quality Delivery Group (QDG)
Divisional Governance Boards
Support internal audits on alert processes and compliance.
Ensure risks linked to overdue or high‑impact alerts are entered on the Divisional or Corporate Risk Register where indicated.
Attend relevant meetings to provide updates.
5. SOPs, Processes, and Continuous Improvement
Contribute to the production and maintenance of clear, up‑to‑date Standard Operating Procedures for each alert type (NaPSA, FSN, etc.).
Contribute to process improvements and safety collaboratives relating to alert management.
Support the Patient Safety & Quality Team in developing systems that strengthen learning from medical device incidents and safety notices.
6. Training and Support
Provide support to staff on use of the safety alert system and interpretation of alert requirements.
7. Internal Safety Notices
In conjunction with the Patient Safety & Quality Team develop internal safety notices where emerging risks or device‑specific concerns need rapid dissemination.
Ensure internal alerts follow a consistent, documented process.
8. Administrative and Coordination Duties
Ensure accurate data entry, high‑quality documentation, and timely updating of all relevant systems.
Undertake any other duties as required
Communications and Working Relationships
Director for Patient Safety & Deputies
Senior Patient Safety & Quality Manager
Divisional Governance Teams
Medical Engineering
Procurement & Supplies
Pharmacy
Clinical, operational, and corporate services across the Trust
External bodies (MHRA, NHS England, manufacturers)
Person specification
Qualifications
Essential criteria
- Educated to degree level (or equivalent experience)
- Evidence of ongoing professional development
Knowledge and Skills
Essential criteria
- Self-motivated and able to work autonomously, under their own initiative and prioritise workload.
- Confident in the use of information technology including common Microsoft office packages, with advanced excel, word and PowerPoint skills.
- Interpersonal skills, with the ability to operate across multi-disciplinary teams
- Good verbal and written communication skills
Desirable criteria
- Knowledge of the national patient safety strategy and the patient safety incident response framework
- Knowledge of the MHRA, NPSA & CAS
- Able to Input and manipulate complex data often requiring lengthy concentration, accuracy and attention
Experience
Essential criteria
- Experience in an administrative or support role
Desirable criteria
- Experience in an administrative or support role
- Previous clinical or NHS experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Suzi Pattinson
- Job title
- Senior Patient Safety and Quality Manager
- Email address
- [email protected]
- Telephone number
- 07977 744720
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