Crynodeb o'r swydd
- Prif leoliad
- Radiology
- Gradd
- Band 3
- Contract
- Cyfnod Penodol: 8 mis (Fixed Term- 8 months)
- Oriau
- Llawnamser - 37.5 awr yr wythnos (9-5 Mon-Fri)
- Cyfeirnod y swydd
- 318-26-T0052
- Cyflogwr
- Gloucestershire Hospitals NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Gloucestershire Royal Hospital
- Tref
- Gloucester
- Cyflog
- £24,937 - £26,598 (pa pro rata if part-time)
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 01/02/2026 23:59
Teitl cyflogwr
Appointments Officer, Band 3
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Trosolwg o'r swydd
To act as a member of the Radiology Appointments Booking Team providing a county wide appointment booking service for patients ensuring wait time targets and clinical targets are met and all capacity efficiently used.
Prif ddyletswyddau'r swydd
Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors.
Provide an efficient, supportive and informative service to patients, relatives and carers.
Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.
Investigation and effective follow - through on DNA patients.
Timely and accurate cancellation of appointment lists and appropriate scheduling of appointments.
Prioritise and organise own daily activities with minimal direct supervision.
Liaise and work with line management to ensure compliancy of daily service management. Highlight any issues to line management which may have a detrimental impact on workload or staff etc.
Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand.
Gweithio i'n sefydliad
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Communicate with patients/relatives over the telephone, booking patients into appointment slots, make changes to their existing appointment if required or cancel and reschedule their appointment as requested.
Monitoring the progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
To action appointment re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants/radiographers where capacity problems exist.
Making judgements and decisions to achieve a balance between clinical priorities and wait time targets .
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
Ability to work within the booking office guidelines and procedures protocols, observing patient confidentiality and security of data.
Prioritising daily tasks to achieve set timescales.
To ensure accurate and timely data collection.
Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
A supportive team member, able to train new team members and offer on-going support and advice.
Manyleb y person
Qualifications, Knowledge and Experience
Meini prawf hanfodol
- Computer Literate in Microsoft packages
- Able to cope under pressure
- Able to work independently
- Appropriate experience in a hospital or office environment
- Understanding and previous experience in medical terminology
Meini prawf dymunol
- NVQ in Administration level 3 or equivalent
- Educated to GCSE grade C or above in literacy and numeracy
- Previous booking office experience (or equivalent)
- Experience of CRIS
- Ability to plan effectively and manage own workload
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Zoe Haimes-Williams
- Teitl y swydd
- Assistant General Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0300 422 6781
Rhestr swyddi gyda Gloucestershire Hospitals NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector