Detailed job description and main responsibilities

This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas 

·         To have a full and comprehensive working knowledge of Clinical Systems, Systm One, (S1) and the National Booking System and its Electronic Referral Service, (e-Rs)

·         To receive and register patient referrals onto Systm One and maintain the Electronic central out-patient diary system. Being responsible for the full utilisation of available appointments and booking Patient appointments.

·         To transfer nominated referrals from e-Rs to S1 for appropriate patient appointment booking.  

·         Where necessary to manage the reception areas to meet and greet patients/relatives/carers who report to the Therapy department. 

·         To be responsible for accurately inputting and setting up appropriate physiotherapy clinics on Systm One, ensuring ledgers are complete and functional in accordance with Job Plans.

·         Assisting in the production and maintenance of Patient ledgers, diaries and associated files.

·         To work alongside team leads to create student rotas and ledger, ensuing whilst student is on placement student has a structure diary.

·         Registering and booking of patient appointments, inputting and monitoring the pathway to include registration onto electronic Systems, SystmOne and e-Rs.

·         Operating the Interactive Voice Recognition (IVR) Phone system, answering calls, dealing with queries, taking/relaying messages to include booking and cancellation of appointments and clinics, informing staff as appropriate. 

·         Managing the daily Systm One Lists.

·         Carrying out general administrative tasks for the department to agreed standards and timescales, to include scanning, photocopying, sending out correspondence and documents.

·         To manage and be responsible for procurement systems, ordering, receipting and managing of Purchase Order Details and Service Supply orders on the Integra Centros System. 

·         Assisting in the recording of statistics where necessary and regular review and action of staffing Lists and monitoring of Waiting List Target Breaches.

·         Ensure all confidential paperwork is filed or shredded promptly and securely.

·         Efficient use of appropriate reporting and recording systems to report issues related to site or departmental faults, E.g. Estates

·         Liaising with external Agencies to support ordering of patient leaflets and resources. Colour connection for printing and Arthritis Care for Educational material. 

·         The undertaking of specific tasks as designated by senior staff, Team Leads and the Service Manager in order to support the MSK Services.

·         To manage and monitor the Health Roster Allocate system to ensure all absence and unavailability is accurately documented for authorisation and pay roll purposes.

·           Maintain adequate equipment stock levels as requested and place central orders for budgetary efficiency where large stock is required on behalf of the whole MSK Service.

 ·         Responsible for ordering of Community Equipment and familiar with the TCES System.

·         Assist and contribute, where necessary in department and physiotherapy audits, through data collection as required to support department functions. 

Undertake other support and administration functions and assist with patients as requested by the Business Project Lead