Job overview

We are looking for:

• Strong communication and organisational skills.
• Ability to prioritise workload and work accurately under pressure.
• Good IT skills and willingness to learn new systems.
• A flexible, positive approach to supporting team needs.

Main duties of the job

Typical responsibilities may include:

• Welcoming and assisting patients, relatives, and visitors, ensuring they are supported with empathy and accurate information
• Manage patient registration, appointments and clinic bookings, including checking patients in, scheduling, amending or cancelling appointments, and coordinating rebooking appointments.
• Maintain patient records and administrative systems, ensuring all data is accurate, up to date, and compliant with GDPR, Trust policies, and clinical documentation requirements.
• Support patient flow and the wider clinical team by liaising with nurses, clinicians, secretaries, and external partners (e.g., GP surgeries) to coordinate information.
• Handle patient queries and communications, responding to telephone and face‑to‑face enquiries.
• Ensure accurate management of correspondence and documentation, including filing, scanning, distributing letters, processing outgoing mail, and tracking case notes.
• Contribute to administrative processes that support clinical governance, such as collecting data for audits, managing waiting lists, supporting RTT (Referral to Treatment) compliance, and adhering to Trust Access Policies.
• Work collaboratively as part of the administrative and multidisciplinary teams, supporting colleagues, participating in meetings and handovers.

This list outlines general tasks common across administration roles. Actual responsibilities will depend on the specific vacancy offered.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.