Job overview

**Please note the Job Description is provisional and subject to the banding process**

As the Deputy OSM (DOSM), you will be responsible for leading on a number of key operational and quality criteria within the business unit.

You will be responsible for monitoring and forecasting demand and capacity, and ensuring patient access issues are identified and resolved promptly. You will provide leadership and operational management skills to support multiple administrative teams, escalating to the OSMs where appropriate and deputising for them.

You will line manage, develop and support administrative and clerical staff, while also leading on improving the efficiency and quality of administrative processes and the smooth running of all administrative processes working closely with non-clinical and clinical teams at all times.

You will strive for excellence, playing a key role in planning, organising and developing systems and processes. 

You will actively support the OSMs in the operational management of the department.    You will be expected to work across all three of the HHFT sites.

Main duties of the job

To be responsible for the organisation and management of the administration staff within the service and be responsible for all aspects of line management, including staff performance, staffing issues.

To lead, with the direction of the OSM, the effective planning and recruitment of staff within the business unit.

Arrange and attend regular departmental meetings.

To support the preparation of business and operational plans.

Oversee risk register and incidents for the business unit (BU).

Working for our organisation

Our vision is to provide outstanding care for every patient. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services across Hampshire and parts of West Berkshire. This role will also work with our partners across Hampshire and Isle of Wight to provide elective orthopaedic services to their patients. 

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

We are excited to announce the opening of our state-of-the-art Orthopaedic Centre in Winchester, opening during 2025. This new facility is a testament to our Trust’s ongoing commitment to enhancing healthcare services in the region and working collaboratively with orthopaedic services across Hampshire and Isle of Wight to serve patients across our communities.