Job summary
- Main area
- Phlebotomy
- Grade
- Band 2
- Contract
- Fixed term: 9 months (or secondment, Mon-Fri 12-5)
- Hours
- Part time - 25 hours per week (12:00-17:00 Mon-Fri, may need to cover morning shifts if short staffed)
- Job ref
- 251-FCSS5259-PATH
- Employer
- Hampshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Basingstoke North Hampshire hospital
- Town
- Basingstoke
- Salary
- £25,272 Per annum pro rata
- Salary period
- Yearly
- Closing
- 05/07/2026 23:59
Employer heading
Pathology Receptionist
Band 2
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.
To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.
To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.
Applicants must be able to work 12:00-17:00 Mon-Fri
Main duties of the job
- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier – Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Detailed job description and main responsibilities
- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Please see attached job description for full details related to the post
Person specification
Customer service experience
Essential criteria
- Evidence of previous customer service experience
Desirable criteria
- Within healthcare environment
Previous administrative experience
Essential criteria
- Previous administrative experience
Desirable criteria
- Within healthcare environment
Professional skills
Essential criteria
- Ability to multi-task
- Ability to prioritise workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lara Wells
- Job title
- Operational manager POCT and Phlebotomy
- Email address
- [email protected]
- Telephone number
- 07760753116
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