Job overview

12 Month Medicine OSM.

The post holder will report to the Divisional Director of Operations and will be responsible for the delivery of all operational functions across these services.

The Operational Services Manager will ensure that services are delivered to the highest standards, overseeing all key departmental metrics including performance, quality and finance. This role requires strong interpersonal skills, effective leadership, and a commitment to supporting teams to deliver high‑quality care to our community.

The post holder will provide a focused approach to delivering streamlined and efficient services, ensuring that operational processes are well managed, compliant, and aligned with national and international benchmarks.

Permanent and Secondment Role available - can be discussed at interview 

Main duties of the job

We are looking for a highly motivated individual with the leadership experience to engage, encourage and support the existing teams within General Medicine and Admin Services, driving pathway improvements, productivity and high‑quality patient care.

The post holder:

• Will lead and develop the services with responsibility for business planning, budget management and staff management, ensuring delivery of access, activity, finance, staff performance, staff development and quality targets.
• Has joint responsibility with other managers and clinical leads to provide overall leadership across General Medicine and Admin Services. They will be required to establish, improve and maintain effective operational links with all relevant services across the Trust.
• Will provide direct operational leadership to the General Medicine and Admin Services, supporting the Divisional Management Team in achieving operational and clinical governance objectives.
• Will ensure that the highest standards of clinical care and service delivery are continuously maintained while supporting cost improvement and productivity schemes aligned to the wider Trust agenda.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.