Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 188-AC6009-A
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Southampton
- Town
- Southampton
- Salary
- £22,816 - £24,336 Per annum or per annum pro rata
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
Employer heading
Receptionist / Administrator
NHS AfC: Band 3
Job overview
This opportunity is for a dynamic, enthusiastic individual to join the NIHR Clinical Research Facility (CRF) at the Southampton University Hospitals NHS Trust. This role involves working, Tuesday and Wednesday, 8am to 4pm.
The applicant will be a key member of the reception and administration team who will be kept very busy. Previous admin experience in a busy working environment is desirable, as is a willingness to learn, and willingness to help in all admin and reception areas.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
WHAT WE ARE LOOKING FOR
We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work and ideally has previous working experience of computer systems.
The post holder will need to work independently in a diverse and interesting environment, using their initiative to prioritise workload, multi-task, and maintain confidentiality.
WHAT YOU WILL DO
The successful candidate will be required to work on site Tuesdays and Wednesdays.
Provide reception services as required, ensure that departmental telephone calls are answered in accordance with Trust policy. Courteously and efficiently dealing with these enquiries in a timely and efficient way referring as appropriate.
To provide clerical/administrative support including data input, assisting with photocopying, filing, typing, preparing and retrieving files and distribution of mail.
Proficiently use all electronic systems required for the role, this includes Microsoft Word, Excel, PowerPoint and Teams. Undertake training as required if new technology / systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised.
Ensure that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
Person specification
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Qualifications, knowledge and experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
- Level 3 qualification in administration/ customer service or equivalent experience OR Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight
- RSA 2 word processing/typing or equivalent experience.
- Proficient in all aspects of Microsoft Office.
- Administrative and organisational experience
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
- RSA 3
- Proficient in the use of all hospital computerised patient systems
- Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Cay Mayor-Angon
- Job title
- Assistant Operations Manager
- Email address
- [email protected]
- Telephone number
- 02381 204995
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