Job summary
- Main area
- Administration
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 188-THQ181026
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £32,073 - £39,043 per annum per annum pro rata
- Closing
- 11/11/2026 23:59
- Interview date
- 19/11/2026
Employer heading
Non Clinical claims Lead & Office Manager
Band 5
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Non Clinical claims Lead & Office Manager
Contract Type: Permanent
Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity to join our team as a Non Clinical Claims Lead and Office Manager.
The Trusts legal claims & insurance team are looking for an enthusiastic new team member to join our small but very friendly busy team based in THQ.
Your primary role will to be responsible for a defined caseload of civil liability claims (non-clinical).
Where in accordance with the Pre-Action Protocol and Civil Procedure Rules undertake all pre-action investigations; communicate with clinical and non-clinical staff to obtain evidence in the form of statements, consider the complexities of each case and perform a preliminary review of each individual claim to form a reasoned opinion on liability and report those findings to the Trust legal service facilitator and Head of claims & insurance by way of a claims briefing pack.
The team structure currently includes the Trusts Legal Services Facilitator, a senior clinical claims manager, this post and a legal administrator. This team is included the wider Corporate Affairs Department.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Detailed job description and main responsibilities
In this role, your key responsibilities will include handling sensitive information and dealing with significant amounts of data, you will be expected to manage this information in a professional manner in accordance with Trust policy data protection act 1998 and GDPR 2018.
Supervise the band 4 on a day-to-day basis and undertake annual development review. Ensure training opportunities are made available towards their personal development.
Support the lead co-ordinator for “police statements” relating to criminal matters (not directly involving the Trust)
You will also be the office manager which includes a wide variety of tasks including managing staff, processing invoices & managing health-roster for the wider team.
Full details are listed within the job description & person specification.
Person specification
Qualifications / training required
Essential criteria
- Degree or equivalent NHS / legal experience
- Advanced keyboard skills
- Microsoft Packages
Desirable criteria
- Minute Taking (NHS)
Previous or relevant experience necessary
Essential criteria
- Working in a busy office environment
- Managing/prioritising own workload
- Working as part of a team
- Knowledge and working experience of pre-action protocol for non clinical claims processes
- Detailed knowledge of NHS IT systems
- Understanding of NHS Patient Safety processes
Desirable criteria
- Understanding of third party insurance issues
- Good understanding of GDPR and Data Protection Regulations
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sheree Folan
- Job title
- Non Clinical Claims Lead & Office Manager
- Email address
- [email protected]
- Telephone number
- 023 8120 5020
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