Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 251-CORP9345-PPDAdmin
- Employer
- Hampshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- RHCH
- Town
- Winchester
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 07/04/2026 23:59
Employer heading
Professional & Practice Development Administrator
NHS AfC: Band 3
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
We have an exciting opportunity to join our Professional & Practice Development Team, supporting the delivery of education and training that meets the learning and development needs of all non‑medical staff at Hampshire Hospitals. This role provides comprehensive administrative support alongside responsibility for a defined area within the team. It requires strong organisational skills, excellent communication, and the ability to work autonomously in a fast‑paced environment.
Main duties of the job
Core responsibilities:
· Provide high quality customer care, behaving with courtesy and discretion at all times
· Provide comprehensive administrative support to the specification of the Professional & Practice Development Team to include telephone and electronic enquiries
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Your Next Career Move Made Easier – Accommodation May Be Offered
We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017
Detailed job description and main responsibilities
Role specific responsibilities
· Ensure that all desktop procedures are clearly published to enable efficient cross-cover of work with other team members
· Work in partnership with the support team to deliver service objectives
· Support the promotion and communication of learning opportunities
· Take departmental meeting notes as required and create the minutes
· Ensure Training pages on the Trust Intranet are updated as and when required
· Work across all sites within the Trust and outside core hours as required for service delivery
· Distribute incoming and outgoing post (on site RHCH)
· Use Microsoft office suite and outlook
· Engage with internal and external stakeholders where appropriate to enable the successful delivery of work
· Facilitate training events as and when required across all sites over a 5-day working week.
· Support the Professional & Practice Development Team with the delivery of administrative function for the following areas:
o Professional Development Team
o Learning Environment Team
o Clinical Skills Team
o Preceptorship Team
· Provide administrative support to the Team with a defined timescale including supporting learners creating, and maintaining databases, organising courses, and assisting in the input of feedback.
Person specification
Training & Qualifications
Essential criteria
- • IT literate.
- • Literacy level 1 or equivalent (GCSE Grade A-C)
- • Numeracy level 1 or equivalent (GCSE Grade A-C)
- • NVQ level 2 business admin/customer service or equivalent experience
Desirable criteria
- • NVQ / Apprenticeship level 3 in Business Administration / Customer Service or equivalent experience
Experience & Knowledge
Essential criteria
- • Able to demonstrate current knowledge and identify own learning needs
- • Work with complex databases
- • Completing tasks given by a number of people/teams working to similar deadline
Desirable criteria
- • Experience organising educational events
Skills & Ability
Essential criteria
- • A customer care ethos and positive can do attitude
- • Good verbal and written communication in the English language
- • Able to work without direct supervision
- • Able to work within a team
- • Excellent written and verbal communication skills
- • Ability to work on own initiative and referring to people when appropriate
- • Calm and discreet under pressure
Desirable criteria
- • Knowledge of education within NHS organisations
Other
Essential criteria
- • To be able to demonstrate the required behavior in keeping with the Trust values
- • Ability to adjust to pressures of the job in a changing environment
- • Willingness to undertake further training
- • Good interpersonal skills
- • Be able to demonstrate patience, motivation and dependability
- • Be able to take direction/instruction and respond positively to constructive feedback
- • Ability to demonstrate confidentiality and trust worthiness
- • A willingness to be flexible and work as part of a team
- • Full time on site working
- • Cross site working (Andover / Basingstoke / Winchester)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Donna Callender
- Job title
- Professional Development Business Manager
- Email address
- [email protected]
- Telephone number
- 01962 824316
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