Job summary
- Main area
- Paediatrics - child health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 251-FCSS3465-A
- Employer
- Hampshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Hampshire County Hospital
- Town
- Winchester
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Ward Clerk
Band 3
Job overview
Come join our friendly and supportive team!
Our ward clerks are key to the service we provide to children and families attending Sophie's Place and Northbrook ward. They are often the first people families meet: giving a friendly and professional greeting, checking them in for their appointment and answering any queries or questions they may have. Our ward clerk team work closely with our nursing and medical teams to ensure that patients have the care they require and that our outpatients clinics run smoothly
Our team cover a range of shift patterns including earlies, lates and long days ( 07:30-15:30, 12:00-20:00, 07:30-20:00). Short weekend shifts are also part of our pattern
Main duties of the job
- Candidate must have the ability to prioritize own workload as well as working as part of a team.
- Candidate must be an enthusiastic and energetic person to join our friendly, hardworking clerical team.
- Candidate must be able to keep calm under pressure and in particular be able to deal sympathetically with children and families
- Candidate must be flexible to support Nursing and Admin staff around the unit.
- Require IT skills to work with NHS IT systems
- To have the flexibility to liaise with patients, relatives, clinicians and medical secretaries in all departments throughout the Trust to ensure that a high quality service is provided to all users.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached
Person specification
Training & Qualifications
Essential criteria
- GCSE or Equivalent Grade c or above in English
Desirable criteria
- ECDL or other equivalent IT qualification
- NVQ level 3 or equivalent qualification within administration
Experience & Knowledge
Essential criteria
- Previous Clerical experience, including telephone skills
- IT literate
- Experience of working in a busy customer focused environment
- Experience of dealing with a range of challenging situations, on telephone and in person
Desirable criteria
- Previous experience in NHS/ Health Sector
- Previous administration experience in a hospital environment.
- Understanding of medical terminology
Skills & Ability
Essential criteria
- Ability to learn new systems
- Effective verbal, written and inter-personal communication skills,
- Skills: Word processing, Email/software
- Excellent time management skills
- Ability to prioritise workload
- Flexible and able to keep calm under stress
Desirable criteria
- Experience of using NHS IT systems
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jacqueline Evans
- Job title
- Ward managers Assistant
- Email address
- [email protected]
- Telephone number
- 01962 824839
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