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Job overview

The purpose of this job is to provide secretarial support to the Specialty Team in Medicine by typing letters and reports, dealing with telephone queries and ensuring appropriate diagnostic investigations are arranged. 

The role is initially based in the Cardiology department, covering both the consultant and clinical nurse specialist teams, but there will need to be flexibility in working throughout the Division as service needs require.

Main duties of the job

• Audio typing and reviewing patient letters and reports from digital dictation
• Forwarding letters/reports by either: - post, telephone or e-mail as required.
• Answering departmental phone calls in a courteous and professional manner.
• To liaise with patients and provide non clinical advice such as dates and times of clinic appointments.
• To be able to assess nature of enquiry and deal with appropriately, asking advice from the Band 4 Medical Secretaries if necessary.
• Open, prioritise and date stamp mail daily.
• To use own initiative and manage own work load under the guidance of the Band 4 Medical Secretary.
• Ensure all patient notes retained in the office or sent out of the office are traced on Patient Administration System (EPR Maxims).
• Liaise with Clinical Site Managers, Fred Bulmer Medical Day Case Unit, Charles Renton Unit and other medical wards regarding patients’ impending admissions for procedures.
• Make sure the notes are complete, correspondence filed and follow-up action taken before the notes are returned to Health Records.
• Obtain urgent radiology reports off the computerized reporting system when required.
• Maintain an up-to-date knowledge of Departmental procedures.
• To understand the 18 week pathway for patients and undertake any relevant training required.
• To be able to undertake validation and 18 week tracking of patients with the guidance of the Band 4 Medical Secretary.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.