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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Monday - Sunday 08:00 - 20:00 Working enhancements for weekend working)
Job ref
229-IC-7851152
Employer
Wye Valley NHS Trust
Employer type
NHS
Site
Nelson House
Town
Herefordshire
Salary
£24,465 pa pro rata
Salary period
Yearly
Closing
12/04/2026 23:59
NHS

Call Handler - Community Referral Hub (INTERNAL)

Band 2

 

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Job overview

***INTERNAL APPLICANTS ONLY***

We have an exciting opportunity that has arisen in our Community  Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. CRH supports the delivery of care to people in their own homes who need urgent community services to align with Hospital Admission Avoidance. 

The successful candidate will take calls from HCP'S, Paramedics, GP's, District nurses, Carers and members of the public and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-20:00 and a variety of shifts can be offered to suit candidates and provide flexible working.

Full training will be given for the right candidates - we believe in recruiting based on our values at Wye Valley NHS Trust.

Main duties of the job

The post holder will receive and process referrals for the Community  Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public.  The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

 

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

 

Person specification

Education & Qualifications

Essential criteria
  • English and Maths GCSE or Equivalent/ Equivalent Experience
Desirable criteria
  • Customer service training

Skills, Knowledge & Abilities

Essential criteria
  • Excellent IT and keyboard skills
  • Effective verbal and written communication skills
  • Good questioning and information gathering skills
  • Good telephone manner and customer care skills

Experience

Desirable criteria
  • Previous experience of working with the public sector
  • Previous clerical inputting, filing, data experience including data retrieval and photocopying
  • To be familiar with electronic data management systems
Trust IDApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldArmed Forces Covenant (Silver Award)Mindful employer. Being positive about mental health.Disability confident employercorporate covenantNHS Rainbow badge

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sherrie Davies
Job title
Administration Manager
Email address
[email protected]
Telephone number
01432 808755

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