Job overview

**Internal Applicants Only**

An exciting opportunity for a motivated and enthusiastic individual has arisen to support the Orthotic service.

We are looking for an individual who will be highly motivated and organised with the ability to manage own workload.  The individual must also be able to work well under pressure, perform general administrative duties and will need to provide a customer focussed service for all patients and visitors contacting the Orthotics department.  This would include the coordination of all Orthotics clinics from receipt of referral to booking and changing appointments.  The individual would also manage the deliveries of the patient’s orthoses.

This will be for 25 hours over 4 working days.

Previous experience of working in healthcare is desirable but not essential.

Main duties of the job

The successful candidate will need to have a proven experience working within a fast paced environment, demonstrate a flexible approach with the ability to manage workload and maintain professionalism during busy periods.

A typical day’s duties would be:

Undertaking general administrative duties specific to the Orthotic Service.

Manage incoming and outgoing emails and telephone calls.

You will require excellent communication skills as you would be the first point of contact for patient enquiries and arranging appointments and communication with external supplier.

Scanning and entering referrals on to the patient administrative system (Maxims).

Entering orders of orthoses on to a spreadsheet tracker

Receipting goods received on Integra.

Receiving and tracking prescribed orthoses for patients (twice weekly)

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.