Job overview

We are excited to advertise an opportunity to join our Surgical Secretarial Team. This is a varied and rewarding role, providing the opportunity to manage clinics and inpatient waiting lists, act as a primary contact for patients, prioritise theatre cases and support the effective management of patient pathways. You will also act as PA for designated Consultants, liaise with patients, GPs and NHS colleagues, manage correspondence and investigations, and organise, prioritise and manage a high workload under pressure and without supervision. If you are organised, motivated and able to work effectively as part of a busy team, we would love to hear from you.

We reserve 

Main duties of the job

• To manage all clinics and inpatient waiting lists for designated Consultant(s), arranging TCIs using EPR and other relevant systems.
• To be the primary contact for patients under designated Consultant(s), providing reassurance, information or advice appropriately.
• To prioritise theatre cases and select appropriate cases for the theatre time schedule to ensure maximum theatre capacity utilisation.
• To arrange admissions in line with the Trust’s waiting list management protocol and Department of Health Referral to Treatment waiting times.
• To routinely validate Consultant(s) waiting lists and ensure booking of patients in chronological order.
• To ensure that all patient reports and investigation results are brought to the attention of the Consultant.
• To act as PA for designated Consultant(s), managing administration / PA typing and organising office procedures.
• To sign correspondence on behalf of Consultant and initiate response to correspondence on behalf of the unit.
• To ensure patient investigations/results are actioned and discharge letters are sent to GPs.
• To ‘buddy’ with Medical Secretaries and Assistant Medical Secretaries for effective cross-cover.
• To organise, prioritise and manage a high workload under pressure and without supervision.
• To provide departmental cover and attend departmental meetings.
• To use the required electronic systems for correspondence, recording, retrieval and maintenance of information.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.