Job summary
- Main area
- Governance
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 229-CS-8365098
- Employer
- Wye Valley NHS Trust
- Employer type
- NHS
- Site
- Hereford County Hospital
- Town
- Hereford
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 03/11/2026 23:59
Employer heading
Governance & Quality Coordinator
NHS AfC: Band 5
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Job overview
We are seeking an organised, motivated individual with an interest in patient safety and clinical governance to join the Clinical Support Division Governance team.
The Governance & Quality Coordinator is a key member of the Clinical Support Division governance team. The post holder will provide coordination, administration and routine analysis of divisional governance processes for complaints, incidents, audits, accreditation, NICE guidance and risk management; produce high-quality reports and dashboards; and support assurance to divisional committees
Main duties of the job
The role involves close collaboration with Directorate Quality Leads and reporting to the Professional Lead responsible for governance. Working under direction of divisional governance leads , the post holder provides analytical insight, facilitates learning from incidents and complaints, and helps embed compliance with statutory and regulatory requirements including CQC regulations, PSIRF and duty of candour.
- Coordinate incident management across the division
- Facilitate response to patient safety incidents
- Support with maintenance of divisional risk register and co-ordinate actions from incidents, risks and complaints.
- Analyse and review incidents for themes and trends.
- Provide routine dashboards for directorate and divisional governance and quality reports.
- Work closely with Divisional and Directorate Governance Leads
Working for our organisation
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Detailed job description and main responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Person specification
Education and Qualifications
Essential criteria
- Degree in relevant subject area eg business administration, quality or risk management OR equivalent experience working in a governance, quality or analytical role
Desirable criteria
- Qualification in Quality Improvement, patient safety or risk management or equivalent experience
SKills, Knowledge and Abilities
Essential criteria
- Ability to communicate effectively in sensitive situations
- Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
- Excellent report writing skills
- Strong organisational skills able to work effectively under pressure and to identified and work successfully towards deadlines
- Ability to motivate others
- Influencing and negotiating skills
- Understanding of NHS organisation and current issues
Desirable criteria
- Comprehensive understanding and knowledge of external assessment or regulation, in the NHS or other public service
- Good level of governance knowledge and demonstrable experience of working within a clinical governance arena
Experience
Essential criteria
- Experience of working in the NHS
- Experience of producing reports and dashboards
- Experience of dealing with sensitive situations
- Complaints handling and investigation experience
Desirable criteria
- Experience with incident reporting systems (e.g. Ideagen)
- Experience of working within a healthcare governance setting ( NHS or Private healthcare), with knowledge of the following: Governance, complaints, patient experience, risk management, audit, quality standards (including CQC)
- Experience of undertaking audits including clinical audits
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leah Hughes
- Job title
- Professional Lead Clinical Support Division
- Email address
- [email protected]
- Telephone number
- 01432 364450
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