Job overview

***INTERNAL APPLICANTS ONLY***

You will play a key role in supporting designated Consultant(s) and providing a professional service to patients, clinicians and other healthcare professionals. The majority of patients are referred via the Urgent Suspected Cancer (USC) pathway, making this a busy and varied role where communication, organisation and timely coordination of patient care are essential. You will be the primary contact for patients, offering reassurance, information and advice, while managing clinics, inpatient waiting lists, admissions and TCIs using EPR and other relevant systems. You will coordinate theatre cases and support maximum theatre capacity utilisation, while maintaining and validating waiting lists in line with Trust protocols and Department of Health Referral to Treatment waiting times. Working closely with Consultants, GPs, hospital departments and peripheral clinics, you will manage queries, arrange pre-clerking appointments and admissions, and ensure investigations and results are brought to the Consultant’s attention and appropriately actioned. You will provide PA and administrative support, including correspondence, digital dictation, filing and maintaining patient records. The role requires you to organise and prioritise a high workload under pressure and without supervision, provide effective departmental cross-cover and use electronic systems for correspondence, recording, retrieval and maintenance of information.

Main duties of the job

• To manage all clinics and inpatient waiting lists for designated Consultant(s), arranging TCIs using EPR and other relevant systems.

• To be the primary contact for patients under designated Consultant(s). To communicate effectively and professionally, giving reassurance, information or advice appropriately.

• To prioritise theatre cases and select appropriate cases for the theatre time schedule to ensure maximum theatre capacity utilisation at all times.

• To ensure that all patients reports and investigation results are brought to the attention of the Consultant with the patient's files.

• To act as PA for designated Consultant(s). To manage all administration / PA typing (using Digital Dictation system where appropriate) and organise office procedures for designated Consultant(s). To maintain administrative filing system.

• To take messages or reply to queries from GPs, patients, other hospital departments and outside agencies; finding the patient's file before referring query to Medical Staff, if unable to deal with query.

• To ‘buddy’ with Medical Secretaries and Assistant Medical Secretaries within department for effective cross-cover as required during annual leave / sick leave.

Working for our organisation

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.