Job summary
- Main area
- Administration
- Grade
- Non NHS Banding
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (This is a hybrid role – site based with home working)
- Job ref
- 4265 - 8153709
- Employer
- HUC
- Employer type
- NHS
- Site
- Old Ambulance HQ
- Town
- Ascots Lane, Welwyn Garden City
- Salary
- £95,000 per annum
- Closing
- 31/07/2026 23:59
Employer heading
Delivery Director of Workforce Planning and Resourcing
Non NHS Banding
Job overview
Are you a strategic workforce planning leader with a passion for transforming services through data, innovation, and collaboration? HUC is seeking an exceptional Delivery Director to lead the development and delivery of a forward-thinking workforce planning and resourcing strategy across our organisation.
Reporting directly to the Chief Commercial and Delivery Officer, this influential senior leadership role will be responsible for creating and driving a coordinated workforce planning programme that supports HUC’s strategic objectives, contractual requirements, financial plans, and commitment to delivering outstanding patient care.
As the organisational lead for Workforce Planning and Resource Management, you will work across multiple functions including Business Intelligence, Commercial Modelling, Finance, People Services, GP Procurement, and Operational Leadership teams. Acting as a key strategic partner, you will ensure workforce planning is fully integrated into business decision-making, enabling HUC to respond effectively to changing patient demand, operational priorities, and national performance standards.
This is a unique opportunity to shape and modernise workforce planning across a complex healthcare environment, leading transformational change and building best-in-class workforce management capabilities that enhance operational performance, workforce utilisation, and patient outcomes.
Main duties of the job
Workforce Management and Forecasting
· Lead forecasting, scheduling, and workforce allocation processes for all HUC service portfolio, including NHS 111, Clinical Assessment Services, Out of Hours, Urgent Care Services and Primary Care Services
· Oversee workforce performance reporting, ensuring timely analysis and actionable insight for operational leaders.
· Production of monthly/weekly/daily forecasts to be translated into effective resource plans to ensure that we have the required FTE to meet patient demand and deliver a safe service, meeting all performance related standards.
· Develop and implement recruitment planning approaches that ensure services remain safely staffed within budgeted establishment levels.
· Work collaboratively with Commercial, People, Business Intelligence and Operational teams to align workforce plans with business growth and contractual requirements.
· Lead the optimisation of rota management processes, including intraday management, real-time adjustments, and workforce fine-tuning to maximise operational performance.
· Ensure workforce management systems, reporting tools, and planning methodologies are effective, standardised, and continuously improved.
Transformation & Service Improvement
· Achieving closer alignment between service demand and workforce capacity to improve patient access and national KPI performance.
· Improving forecasting accuracy and operational planning capability across all services.
· Reviewing and optimising workforce management processes to ensure clarity of roles, responsibilities, governance, and accountability.
· Ensuring the Workforce Planning and Resourcing function has the appropriate skills, capability, and capacity to deliver an effective end-to-end workforce management service.
· Standardising workforce planning and optimisation approaches across all HUC operational services and locations.
Stakeholder Management & Collaboration
· Build strong collaborative relationships across Operations, Commercial, HR, Finance, Recruitment, Digital, and Clinical teams.
Governance, Quality & Compliance
· Ensure workforce planning activities comply with organisational policies, contractual obligations, and NHS regulatory requirements.
· Support delivery of safe staffing models and operational governance standards.
Leadership:
· Line management of the Workforce Planning Manager and Resourcing Manager
· Lead from the front and support the creation of a culture which fosters accountability, openness and integrity, staff engagement and respects the dignity and diversity of all colleagues and patients.
Process Improvement:
· Work closely with stakeholders to evidence and validate improvement suggestions
Working for our organisation
We reserve the right to close this vacancy early, should we receive sufficient applications for this role.
Detailed job description and main responsibilities
Further information about this role can be found in the job description and person specification attached.
Person specification
Education and Qualifications
Essential criteria
- Degree Level Education- typically in healthcare managements, business administration, operational management or a related field
Desirable criteria
- Post-graduate qualification / Master – in health services management, or equivalent in a relevant subject area
Knowledge and Experience
Essential criteria
- Significant senior-level experience in bid management for complex bids of £20m+ per annum
- Demonstrable experience of modelling complex services and sound financial understanding
- Demonstrable experience leading high-performing teams within a matrix environment.
- Excellent analytical, communication, negotiation, and influencing skills.
- Ability to interpret operational understanding to ensure they translate into clear concise commercial models
- Strong stakeholder management skills with the ability to influence at senior leadership level.
- Evidence of using data analytics to support data driven decision making and service improvements
- Implementing a culture of high performance and high quality throughout all services with visible accountability at levels
- Proven understanding of budget management, cost controls and departmental transformation to generate efficiencies.
- Strong understanding of the NHS, and wider health sector at a senior level with experience of developing and maintaining partnerships within the political landscape
Desirable criteria
- Extensive knowledge of primary and urgent care services including NHS 111 operational delivery and performance management.
- Practical experience of project management processes and systems
- Experience in supporting and contributing to strong integrated governance, learning and improvement
- Ability to demonstrate understanding and behaviours associated with HUC values
- Experience of large-scale change management and service redesign projects
Skills and Abilities
Essential criteria
- Strong visible leadership and motivation skills, acting with integrity whilst valuing diversity
- A natural influencer, good communicator / presenter with proven negotiation skills, comfortable debater with sound business and technical reasoning plus commercial awareness with the ability to anticipate alternative scenarios and prepare according.
- Ability to display a sound and comprehensive understanding of the complex needs of many stakeholders in HUC; engaging successfully with colleagues at all levels and building successful working relationships when it comes to working with our executive, commissioners and agencies.
- Motivational with a genuine desire & concern for quality & appropriateness of patient services.
- A problem solver who provides solutions that make a difference with the ability to evaluate complex decision-making processes and ensure outcomes are clearly understood and acted upon.
- Strong use of data to understand problems, find solutions and evaluate success
- IT literate with proven use of Office 365 products
- Personally driven by high performance results by constantly measuring and evaluating the organisation’s impact in achieving its KPIs and strategy.
- A role model in maintaining the highest integrity and credibility across all parts of the organisation, particularly gaining the trust and confidence of the senior leadership team.
- Flexibility to adapt to ensure achievement of objectives within constantly changing situations and environments.
- Strong sense of personal and team accountability, with a clear understanding of the boundaries relating to delegated authority
Desirable criteria
- Display resilience, courage and curiosity Service performance management, transformation and change
- Evidence of experience in and / or has good senior knowledge of the healthcare sector Interested in the use of technology to improve the efficiency of services, patient experience and sustainability
Other
Essential criteria
- Full valid UK driving licence with access to a car or willing to use public transport where appropriate.
- Flexible to travel to other sites across the HUC geographical footprint.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah-Jane Newbigging
- Job title
- Non Clinical Recruiter
- Email address
- [email protected]
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