Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 367-CORP-9890
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- The Colonnades, Beaconsfield Road, Hatfield AL10 8YE
- Town
- Hatfield
- Salary
- £28,860 - £31,671 per annum
- Salary period
- Yearly
- Closing
- 04/12/2025 23:59
Employer heading
Centre Management Assistant
NHS AfC: Band 4
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
Are you friendly and outgoing? Can you keep calm in busy and demanding situations? Then come and join our Team. An opportunity has arisen
for two highly organised Centre Management Assistants with exceptional customer service skills, to provide a welcoming, confident and
professional approach. HPFT places great emphasis on providing the highest standard of customer service to our staff, visitors and internal and
external stakeholders, so these skills will be an integral part of your personality.
You will provide a range of duties ensuring that the Colonnades Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT
skills and a good working knowledge of Microsoft Office applications as well as a willingness to learn.
The Site is operational between the hours of 8:00am – 6:00pm, Monday to Friday and you will be required to work on a weekly shift rotation basis
(8:00am - 4:00pm and 10:00am - 6:00pm).
If successful, you will be able to show your ability to work in a challenging and interesting environment and possess outstanding interpersonal and
communication skills. You will need to have a professional manner and be computer literate. The role will be physically demanding therefore, a
strong emphasis will be on moving and handling to assist in setting up the Learning & Development Centre for the following working day. A
Uniform will be supplied.
Main duties of the job
Wide range of duties ensuring that the Colonnades Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications as well as a willingness to learn.
Ability to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. You will need to
have a professional manner and be computer literate. The role will be physically demanding therefore, a strong emphasis will be on moving and
handling to assist in setting up the Learning & Development Centre for the following working day.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
The post holder will be required to provide a comprehensive, professional and effective Reception service for a busy customer facing education,
learning and development facility.
Key tasks include:
• Dealing with customer enquiries as they enter the building
• Setting up rooms requiring manual handling skills
• Taking telephone calls including for the Trust Helpline
• Supporting the booking process
• Arrangement of bookings using Microsoft Outlook or other software
• Supporting the Site Manager with the management of the public areas of the building Reporting and dealing with maintenance
problems in the building
• Management of the supply of stationery to staff within the building
• Provision of administration support, as required via the Site Manager
• The post holder is responsible for all incoming and outgoing mail via Royal Mail and the Trust’s internal courier system.
The postholder will be required to set up rooms to meet the needs of the training/meeting etc booked. This will involve manual handling.
As the first point of contact the post holder must display a considerable degree of initiative, possess mature judgement and maintain a calm,
friendly and efficient manner when dealing with staff, members of the public, service users and visitors.
To assist with administrative support when required using a variety of Microsoft Office programmes including Word, Excel, Outlook and
PowerPoint and to have a good working knowledge of office procedures.
The post holder will be required to work independently using initiative and applying a high degree of confidentiality, to undertake non-routine duties
without direct supervision, and to work within broad procedural guidelines.
To have a working understanding of a range of procedures and practices.
To demonstrate a positive customer care approach and ensure that all visitors to the Colonnades and to Trust Head Office are dealt with promptly
and in a professional manner; bearing in mind the need for confidentiality and the requirement to promote the Trust’s corporate image and values.
To ensure that all visitors to the building ‘sign in’.
Person specification
Qualifications
Essential criteria
- 1
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jamie Hart
- Job title
- Site Manager
- Email address
- [email protected]
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