Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 367-A&UC-9968
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingfisher Court, Radlett
- Town
- Radlett
- Salary
- £28,860 - £31,671 per annum, pro rata (inclusive of 5% HCAS)
- Salary period
- Yearly
- Closing
- 07/01/2026 23:59
Employer heading
Medical Team Secretary - Inpatients - New Dove Ward
Band 4
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
Acute Assessment and Short Stay Treatment Unit (AATU) – Female Only
We have a full time/part-time band 4 Medical Team Secretary role suitable for an administrator with knowledge of medical terminology, preferably in a mental health setting.
The role is within the Acute & Urgent Care Division (Inpatients), based at the new Dove ward.
For an informal chat, please contact Sue on 07887718506
Please be aware that this role is NOT eligible for Sponsorship
You must have the right to work in the UK, if you hold a graduate visa, you must have at least 12 months before expiry.
If you already work for HPFT on a health and care visa, you will NOT be able
Main duties of the job
The successful candidate will:
- be responsible for prioritising work, typing clinical and general administration correspondence, be the first point of contact for patients and other visitors to the Unit.
- provide a comprehensive secretarial service to the Consaltants and Clinical Team and provide a high standard of service to patients.
- be responsible for prioritising work, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department.
- provide a comprehensive secretarial service to the consultant body and provide a high standard of service to patients.
In return, we can offer you:
- 5% on top of basic salary high cost allowance supplement
- 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata)
- One of the UK's best pension schemes
- Comprehensive health and wellbeing services
- Special leave for family and personal reasons
- NHS Car Lease Scheme
- Employee Assistance Programme
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Detailed job description and main responsibilities
Managing diaries for the Consaltants and clinical team
Managing and prioritizing departmental workload on a day-to-day basis.
To support the Consaltants and Team in the delivery of excellent Patient care by actively working with Colleagues and other Departments to ensure that all Patients registered within the Service is proactively supported through their patient journey.
Ensuring all telephone calls are answered within the department during core office Hours.
Opening and dealing with departmental post and allocating resulting work to appropriate Staff.
Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the Consaltants/Clinical Team.
Providing Consaltants/Clinical Team with relevant information relating to Administrative service.
Take minutes at secretarial staff meetings and attending other administrative meetings as required.
Responsible for ensuring office equipment is in working order and office supplies are maintained and replenished
To coordinate any action plans as set from the Team
To update and maintain trackers
For a more indepth Job and person specification please read the attached before applying
Person specification
Qualifications/ Education/ Training
Essential criteria
- Intermediate level experience in word/ excel/ powerpoint
- Solid experience in administration
- RSA Level 3/NVQ Level 2 or equivalent
Desirable criteria
- Proficient knowledge of PARIS
- Experience in working in a Mental Health environment
Skills/ Knowledge/ Ability
Essential criteria
- Independent/lone working and team working skills
- Experienced in taking minutes in meetings
- Experienced in diary management to book appointments and meetings
- Microsoft Teams
Desirable criteria
- Knowledge of medical terminology
Analytical skills
Essential criteria
- Responsibility of maintaining accurate records of patient details, notifying all professionals and agencies involved.
- To be expert at data entry and reporting.
Communication
Essential criteria
- Excellent verbal and written communication skills in person, on telephone, or email
- Good standard of English
- To be experienced in dealing with people in distress in a calm and confident manner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sue Nolan
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 07887718506
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