Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-COR-6205385
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 17/05/2024
Employer heading
Executive Assistant
NHS AfC: Band 5
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an Executive Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is a fixed-term contract for 12 months maternity cover. You will be expected to support the Chief Executive and Chief Nurse.
This will include secretarial, administrative, and clerical support such as diary management, preparing presentations, meeting management including agenda preparation, note/minute taking and production of action plans.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Recognise the importance, confidential and sensitivity of issues and at all times act using the utmost discretion.
Communicate with tact, understanding and discretion with members of the public/patients/carers when dealing with enquiries/complaints.
Act as first point of contact for all communications and deal with all such communications appropriately, including exchange of sensitive information.
Respond to all queries, correspondence, and telephone calls in a timely and professional manner.
Initiate action where possible and report progress as appropriate.
Employ judgement to ensure that messages and actions are prioritised and brought to the attention of the senior management team with any relevant supporting information.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- Able to demonstrate a good level of general education to Grade C and above GCSE level in Mathematics and English or equivalent
- RSA III or equivalent and/or Word Processing
- NVQ Level 3 Administration qualification or equivalent
- Advanced IT Skills in MS Office, including MS Outlook & MS Teams
Desirable criteria
- Audio Typing
- Secretarial qualifications
- Minute taking qualification
Previous Experience
Essential criteria
- Substantial experience in use of IT systems e.g. Word, internet, Excel, Y PowerPoint, MS Outlook & MS Teams
- Experience of working to tight deadlines and under pressure
- Experience of negotiating and obtaining information
- Experience of analysing and presenting data
- Previous experience of working as a Personal Assistant
- Experience of working in the NHS
Desirable criteria
- Experience of line management
- Previous experience of supporting at Director Level
Skills
Essential criteria
- Ability to work as part of a multidisciplinary team and establish good working relationships at all levels
- Ability to arrange and minute meetings, develop agendas and supporting documents, chase actions etc
- Ability to work and act on own initiative
- Ability to demonstrate excellent communication skills both verbal and written
- Ability to work to tight deadlines and under pressure
- Ability to complete tasks and projects on time and to a high standard, demonstrating a can-do attitude
- Excellent organisational skills
- Proactive – to anticipate difficulties and deal with them with minimal reference to the Directors
- Ability to work in a highly demanding and pressurised environment
- Ability to deal with challenging situations
- Ability to manage and organise own workload
- Regularly demonstrates a positive attitude and is patient focused ensuring that the needs of our patients are maintained and managed appropriately
Other Requirements
Essential criteria
- Willingness to work flexibly
- Ability to provide evidence of full COVID-19 vaccination status or evidence of formal medical exemption through the NHS Covid Pass process
- Understanding of, and commitment to, equality, diversity
- Role model our Trust values every day
- Resilience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Theresa Murphy
- Job title
- Chief Nurse
- Email address
- [email protected]
- Telephone number
- 01438 288840
- Additional information
For informal chats, please contact Terri Field, Executive Assistant, on [email protected] or 01438 288840
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