Job summary
- Main area
- Diabetes, Endocrinology and Respiratory
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-UPL-6187802
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Patient Pathway Tracker
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Patient Pathway Tracker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Patient Pathway Tracker will validate patient pathways from referral to treatment. Providing a high standard of administrative support and working closely with a wide range of administration, clinical and managerial staff.
The post holder is responsible for providing a professional and patient focused service across Diabetes, Endocrinology and Respiratory services. Proactively ensuring patients are booked timely appointments within their pathway in order to achieve waiting time targets. Reducing any delays in the pathway and utilising short notice capacity.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will proactively monitor where patients are in the system and collect real time data for patients through the system. To monitor waiting times for patients in the system and ensure compliance with national waiting time targets.
The patient pathway tracker will ensure that patient waiting lists are validated in a timely manner and are accurate. Monitoring the patients each week and ensuring Lorenzo is updated in a timely fashion to reflect patient outcomes.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- 5 GCSE or equivalent in English and Math
- Excellent written and presentation skills
- Computer literate
- Microsoft Packages – Including Excel and Word
Desirable criteria
- Database Management
Previous Experience
Essential criteria
- Ability to work within a multidisciplinary team environment with a varied range of staff at all levels.
- Ability to prioritise workload and work to tight deadlines
Desirable criteria
- Worked in the NHS or health related setting.
- Ability to use patient administration systems such as Lorenzo, ICE, CRIS and Dictate
Skills
Essential criteria
- Excellent organisational skills
- Ability to work well under pressure
- Ability to work methodically and accurately
- Team player
- Excellent verbal, written and numerical skills
- Keyboard skills
Desirable criteria
- Understanding of Medical Terminology
Knowledge
Essential criteria
- Basic understanding of national and local RTT targets
Desirable criteria
- Previous experience working with patient pathways
- Knowledge of Trust Information systems
Other requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Weatherby
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01438 286390
- Additional information
Sarah Maddock - Respiratory Service Coordinator
01438 286142
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