Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (Secondment for internal applicants)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-PLN-6127963
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Administrator - Personalised Care Follow Up Urology
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an Administrator - Personalised Care Follow Up (PCFU) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The cancer support worker for Personalised Care Follow Up (PCFU) will form an integral part of the multidisciplinary team, alongside the CNS caring for the physical, social, and psychological needs of the patients who have completed their treatment for cancer.
You will assist the MDT in coordinating all appointments, signposting patients as necessary to the relevant team member to support the patient through the self-managed part of their pathway.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Act as point of contact for queries relating to scheduling of patient appointments and co-ordination of patient follow up pathways. The patients maybe challenging including verbal aggression at times due to the anxiety of their cancer follow up.
Respond to patient and other Healthcare professional’s communication acting as a triage for patients and ensuring they are signposted to the appropriate member of the team.
Manage the database for all patients on the PCFU, liaising with the MDT coordinator to ensure patients are reviewed as necessary at the weekly MDT.
Be aware of the physical, emotional and psychological needs of the patient. Able to observe, listen and report any changes to the patient’s condition to a member of the MDT so necessary guidance can be given.
Identify to the clinical team, patients who require a Holistic Needs Assessment (HNA) and ensure one is completed prior to any appointments should they be needed.
Support patients who need technical support completing the electronic HNA or remote surveillance software.
Identify patients who are due routine follow up tests and ensure they are aware of their upcoming appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
- NVQ level 4 in health or social care or equivalent experience
Desirable criteria
- Evidence of further study, courses related to healthcare or cancer care.
Previous Experience
Essential criteria
- Dealing with challenging situations
- Data entry
- NHS Experience in administration
Desirable criteria
- Working as part of an NHS Multidisciplinary Team
- Working with Cancer patients
- Experience of using Hospital IT systems
Skills
Essential criteria
- IT skills using Microsoft Office
- Attention to detail
- Able to work independently and recognises when to seek help
- Good communication and interpersonal skills
- Experience of working as an effective team member
- Ability to work in flexible and changing environments
Desirable criteria
- Knowledge of Hospital IT software; EPR, Infoflex, PACS
- Workshop management and organisation
- Advanced IT skills using Microsoft Office
- Passion for working with pateints
Knowledge
Essential criteria
- Knowledge of the Living with and Beyond Cancer programme
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Ability to understand and adhere to the Trust Equal Opportunities Policy
- Able to meet travel requirements of the post
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Patricia holmes
- Job title
- Service Manager - Urology
- Email address
- [email protected]
- Telephone number
- 01438285419
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