Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 812-26-AG-CCCA-PC-2
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Abel Smith House
- Town
- Stevenage
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 17/08/2026 23:59
- Interview date
- 02/09/2026
Employer heading
Care Co-ordination Centre Administrator (Planned Care)
NHS AfC: Band 3
Job overview
Be at the Heart of our Community!
We are looking for flexible administrators to join our growing team at the Integrated Care Coordination Hub in Abel Smith House, Stevenage.
We are currently looking for full time administrators, working shifts of 8am to 4pm and 9-5pm alternate weeks.
The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.
*Proposed interview date: 2nd September 2026*
Main duties of the job
The successful candidate will:
- Have good communication, IT and customer service skills.
- Undertake a range of administration tasks, including processing referrals and letters
- Answer incoming calls, dealing with enquiries from patients, relatives and professionals
- Ensure accurate and relevant information is recorded on our clinical system database
- Work flexibly to meet the needs of the service
You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.
Working for our organisation
· A big thank you for considering joining us at Hertfordshire Community NHS Trust
· You’ll find it a great place to work with many benefits offered to you as a member of our staff
· We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
· Our staff are proud to be Caring, Pioneering, and Inclusive in their work to help achieve the Trust vision
· We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
· We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work
You need to apply before the interview takes place.
Detailed job description and main responsibilities
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- Identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Person specification
Qualifications
Essential criteria
- GCSE English & Maths grade C & above
- Excellent keyboard skills/ use of Microsoft office
Desirable criteria
- SystmOne or equivalent clinical application knowledge
Experience
Essential criteria
- Patient focused role
- administration experience
Desirable criteria
- Health, safety & risk awareness
- Previous NHS experience
Skills
Essential criteria
- Excellent telephone manner
- Effective communication with colleagues, patients and others
- manage and prioritise workload
- Accurate data input
Desirable criteria
- Willingness to participate in meetings
- Ability to remain calm in stressful situations
- Ability to work to deadlines & self management
Personal Qualities
Essential criteria
- Respects diversity & shows respect for others beliefs
- Dynamic & proactive working approach
- Understands & demonstrates confidentiality
Desirable criteria
- Ability to react and work flexibly in demanding environment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anne Garcia
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07787 834282
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