Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday - Flexible in hours 8.00-16.00 or 9.00-17.00)
- Job ref
- 812-25-NS-LA-1
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Abel Smith House
- Town
- Stevenage
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Locality Administrator
Band 3
Job overview
We have a new vacancy for an individual who can provide comprehensive administrative support to the Stevenage Integrated Community Team.
Come and join our friendly team!
Main duties of the job
The successful candidate will:
- undertake a wide range of administrative tasks
- have personal responsibility for a number of delegated tasks
- provide cover for members of the Administration Team in periods of absence eg. Annual leave.
- be able to work unsupervised
- adhere to operational procedures and established practice
- refer to the Administration Supervisor for guidance when needed
- prioritise administrative tasks to ensure an effective and efficient running of the team
- maintain a professional and confidential approach to work at all times
- be flexible in order to meet the requirements of the team.
Working for our organisation
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You’ll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds
- We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
-APPLY NOW
Detailed job description and main responsibilities
- To ensure that accurate details are exchanged with all relevant staff. Give support to patients, carers and staff, where appropriate. Acting as a supportive member of the team at all times, including;
- Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
- To process inward and outward transfers of records and to deal with other Trusts regarding records as required
- To process discharge summary letters and send them to the correct professional
- To accurately file information
- To answer incoming calls, dealing with enquirers in a helpful manner, proactively taking action where appropriate.
- To deal with enquirers, correspondence and information received by the service in conjunction with other staff.
- To scan relevant documentation i.e.: Patient notes, timetables, site information, notices.
- To monitor stationery and store cupboards for stock and support in the ordering of service stationery and goods when requested.
- Liaise with GP,s patients, etc
- General Admin duties and tasks which are variable.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all its’ staff to be vaccinated as this remains the best line of defence against COVID-19.
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE level or equivalent
- NVQ Level 3 in Business/Administration or equivalent knowledge and experience
- Good spoken, written and understanding of English
- Experience of using Microsoft Office suite; Word, Excel and Powerpoint
Desirable criteria
- ECDL
- IT Literate
Experience and Knowledge
Essential criteria
- Experience of working in a team
- Motivated to extend knowledge and improve service delivery
- Experience and ability to deal with non-routine activities appropriately and safely
- Experience of handling and processing financial resources
- Problem solving and progress chasing skills
- Health, safety and risk aware
Desirable criteria
- Knowledge of working in the NHS
- Understanding of a medical environment where sick and injured patients are present
- Have knowledge and use of web based systems
- Experience of using SystmOne Electronic Patient Records
Skills and Abilities
Essential criteria
- Ability to communicate effectively, particularly in relation to people who have a difficulty understanding and adapt communication techniques as appropriate
- Well-developed written and verbal communication skills
- Experience of formal minute taking, formatting and distributing
- Arranging and preparing meetings and relevant materials
- Organisational skills
Desirable criteria
- Dealing with general public
- Experience in customer focused environment
- Willingness to expand information technology skills
- Be prepared to expand role
- Awareness of child protection policies/ procedures
- Ability to recognise when patients require more urgent assessment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natasha Shepherd
- Job title
- Office Manager
- Email address
- [email protected]
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