Job overview

An exciting opportunity has arisen for a full time administrator to work as part of a busy administration team within CYP North. We are a large multi-disciplinary team which provides mental health services for children, adolescents and their families.

The post holder will provide professional and effective Receptionist support to the Children & Young People’s Mental Health Services (CYPMHS). The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner
when dealing with staff, service users, colleagues and visitors.

The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise. The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CYPMHS). You will be expected to undertake non-routine duties without direct supervision, working within broad procedural guidelines.

Please be aware that this role is not eligible for Sponsorship. 

Previous applicants need not apply.

Main duties of the job

• The post holder will work closely with the Senior Administrator and be
responsible for ensuring all communication is accurately and
appropriately undertaken using methods and terminology appropriate to
the needs of the service and teams.
• The post holder will receive and welcome visitors to the clinic, including
children, young people and their families who have been referred to the
service.
• The post holder will receive and process telephone enquiries on behalf
of the Clinic team.
• The post holder will input patient information onto the Trust electronic
registers, including the electronic patient record, for which training will
be provided.
• The post holder will arrange appointments for the Clinic Team as
necessary and maintain the Clinic diary.
• The post holder will maintain the Clinic Teams’ filing systems, including
electronic filing systems, filing and retrieving records as required. This
will include maintaining the archive system for patients and staff as
required.
• The post holder will assist with the collection of statistical information
and data as required.
• The post holder will provide Annual Leave cover for the Administrative
Officers within the Clinic team and for the Senior Administrator as
required.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…