Job overview

HUC provides Urgent and Unscheduled Care services to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work. No two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

As an NHS 111 Clinical Advisor, you will provide safe, timely and compassionate clinical assessment, triage and advice to people contacting NHS 111 and HUC’s Clinical Assessment Service. Using your professional knowledge, effective telephone consultation skills, NHS Pathways and approved local pathways, you will assess urgent and undifferentiated presentations, identify clinical risk and determine the most appropriate care.

You will recognise deterioration, time-critical illness and safeguarding concerns, provide self-care advice and safety-netting, and arrange referrals or escalation to emergency, urgent, primary, community or specialist services.

Working within a supportive multidisciplinary team and established clinical governance framework, you will also provide clinical guidance to Health Advisors and colleagues. This is an opportunity to make a meaningful difference to patient safety and experience across a dynamic 24/7 service, while developing your clinical assessment, decision-making and remote consultation skills.

Main duties of the job

• Conduct structured telephone assessments, gathering relevant information and evaluating symptoms, clinical risk, vulnerability, capacity and communication needs.

• Use NHS Pathways, approved clinical decision-support tools and local pathways to determine clinical urgency, disposition and appropriate onward care.

• Recognise red flags, deterioration, time-critical illness and safeguarding concerns, escalating promptly and facilitating emergency or urgent intervention where required.

• Provide clear, evidence-based advice, safety-netting and agreed care plans, checking patient understanding.

• Arrange safe referrals and handovers to appropriate services, including ambulance, emergency, primary care, urgent care, mental health, pharmacy and community services.

• Support Health Advisors and the wider multidisciplinary team with clinical advice, case reviews and clinical floor support where trained and allocated.

• Maintain accurate records, protect confidentiality, report risks and incidents, and participate in audit, supervision, training and continuous improvement.

Working for our organisation

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

 Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

 Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.