Job overview

HUC’s mission is to work with colleagues and service users to deliver exceptional services and shape the future of health and care. We’re looking for an inspiring leader to take accountability for the coordination and delivery of high-quality, safe, and effective NHS 111 operations and contracted services.

As part of our Senior Leadership Team, you’ll work with Heads of Service, clinical and medical leads, and system partners to drive operational excellence, meet local and national KPIs, and continuously improve patient care. This role offers the chance to lead a vital frontline service that directly impacts people’s health and wellbeing.

You’ll be a motivated and collaborative leader who thrives in a dynamic environment, understands the urgent and unplanned care landscape, and is passionate about innovation. With a strong track record of leading high-performing teams, you’ll foster engagement, accountability, and a culture focused on outstanding patient outcomes.

We offer a forward-thinking, values-driven workplace where your leadership can make a real difference. Join a supportive and inclusive organisation that values integrity, respect, and continuous improvement.

If you’re ready to lead with purpose and help shape the future of urgent and unplanned care, we’d love to hear from you.

Main duties of the job

• Accountable for delivering and maintaining high quality and highly effective services in the delivery of non-Clinical 111 Services (111). In line with regulatory authorities, local and national specifications and contractual performance requirements.
• Provide visible leadership and show a physical presence amongst services for a minimum of three days per week.
• As part of the Senior Leadership Team, participate in setting the long-term strategic direction and delivery of HUC’s corporate strategy.
•  Interprets national and HUC strategy into the operational annual and long-term plan for 111.
•  Accountable for high delivery and performance of 111, ensuring the service meets KPIs and any improvements in service performance has a clear accountable improvement plan with key delivery dates. 
• Management of the four contact centres, ensuring standardisation.
• Working closely with the Workforce Planning and Resourcing team to appropriately plan for the forthcoming months, ensuring staffing levels are where they need to be and attrition is managed.
• Be the named CQC registered manager for relevant services.
•  Design and implement any relevant changes that are the result of CQC inspections, with evidence of changes implemented. 
• Responsible for ensuring the service is delivered within budget with identification of planned efficiencies on an annual basis
• Deputise for the Delivery Director when required

Working for our organisation

At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday enjoyable!