Job summary
- Main area
- Administration
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 4265- 7589833
- Employer
- HUC
- Employer type
- NHS
- Site
- HUC HQ
- Town
- Welwyn Garden City
- Salary
- £24,277.50 per annum (pro-rata if part time)
- Salary period
- Yearly
- Closing
- 25/11/2025 23:59
Employer heading
Unscheduled Care Coordinator
Job overview
We are looking for dynamic and motivated Unscheduled Care Coordinators to join our Out of Hours (OOH) operational team. This is a vital role in supporting the smooth delivery of urgent primary care services across multiple regions. Working flexibly, you will help manage clinician allocations, patient flow, and logistical coordination to ensure safe and timely patient care. Shifts are allocated in advance by the rota team based on service demand, offering a balance of flexibility and consistency for staff.
This is an excellent opportunity for individuals who thrive in fast-paced environments and wish to make a real impact on patient experience and service delivery.
Main duties of the job
You will be responsible for coordinating clinicians, managing home visit allocations, monitoring vehicle movements, and ensuring that patients are seen promptly. The role involves real-time communication with drivers, clinicians, and reception teams to keep services running efficiently and safely. You will maintain accurate operational records, support the Shift Manager in managing service performance, and help ensure adherence to HUC’s policies and NHS standards. Flexibility is key, as shifts include weekday evenings, overnights, weekends, and bank holidays.
Working for our organisation
At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Detailed job description and main responsibilities
The Unscheduled Care Coordinator (Flexi) plays a central role in ensuring the effective running of HUC’s Out of Hours and urgent care services. Working closely with the Unscheduled Care Shift Manager, you will:
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Allocate home visit requests to clinicians and coordinate patient flow across multiple sites.
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Monitor and track vehicles, resources, and real-time operational activity using IT systems.
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Act as the main communication link between clinicians, drivers, and administrative teams.
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Maintain clear records, performance logs, and detailed shift handovers.
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Uphold patient confidentiality, follow safeguarding procedures, and promote HUC’s values of respect, integrity, and teamwork.
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Participate in mandatory training, service improvement initiatives, and reflective practice.
You will need strong organisational, communication, and problem-solving skills, as well as the ability to stay calm under pressure. The role is suited to individuals with operational or administrative experience in a healthcare, emergency, or logistics setting—or those with transferable experience and a willingness to learn.
Person specification
Experience
Essential criteria
- Experience in an operational, administrative, or coordination role within a fast-paced environment where prioritisation and accuracy are critical.
- Excellent written and verbal communication skills, with the ability to convey information clearly across multidisciplinary teams.
- Proven understanding of resource management, scheduling, and patient flow within healthcare or service delivery, or relatable experience with a willingness to learn.
- Proficiency in IT systems including Microsoft Office, call-handling, and operational tracking software.
- Strong problem-solving and analytical skills with the ability to make sound, evidence-based decisions in real time.
- High attention to detail and accuracy in recording and reporting operational data.
- Ability to manage competing priorities while maintaining focus on safety and service delivery.
- Demonstrated integrity, professionalism, and confidentiality when handling sensitive information.
- Emotional resilience with the ability to manage stress and maintain performance under pressure.
- Commitment to equality, diversity, and inclusion, and to maintaining a supportive team culture.
Desirable criteria
- Experience within NHS 111, Out of Hours, or urgent care environments.
- Familiarity with healthcare governance, safeguarding, and data protection standards.
- Understanding of NHS performance targets (e.g., KPIs, breach management, and escalation protocols).
- Experience supporting dispersed or remote teams.
- Ability to mentor and support junior colleagues to promote teamwork and development.
- Competence in using analytical tools or dashboards to support decision-making and service improvement.
- A proactive approach to learning, self-improvement, and contributing to service development.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- .Non Clinical Recruiter
- Email address
- [email protected]
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