Job summary
- Main area
- Administrative
- Grade
- Non NHS Banding
- Contract
- Permanent
- Hours
- Full time
- Home or remote working
- Job ref
- 4265-8037580
- Employer
- HUC
- Employer type
- NHS
- Site
- HUC HQ
- Town
- Welwyn Garden City
- Salary
- £47,500 - £55,000 Dependant on experience
- Salary period
- Yearly
- Closing
- 10/06/2026 23:59
Employer heading
Digital Transformation Project Manager
Non NHS Banding
Job overview
The Digital Transformation Project Manager will lead and deliver strategic transformation initiatives that enhance the quality, accessibility, and efficiency of HUC services.
Working across clinical, operational, and technical teams, the role is responsible for managing complex digital projects that support service innovation, improve patient experience, strengthen system integration, and ensure compliance with NHS standards and governance requirements.
The postholder will drive the successful implementation of digital solutions and process improvements that enable responsive, safe, and effective urgent care services, while supporting organisational objectives, operational resilience, and continuous improvement across the patient journey.
Main duties of the job
- Lead the planning, delivery, and evaluation of digital transformation projects across the organisation, ensuring delivery within agreed timescales, budgets, and quality standards
- Manage multiple complex projects simultaneously, applying recognised project management methodologies to ensure effective governance, risk management, and stakeholder engagement.
- Produce and maintain comprehensive project documentation including business cases, project plans, risk registers, reporting dashboards, and post-implementation reviews.
- Support operational teams through change management activities, including communication planning, training coordination, and adoption of new digital processes.
- Maintain awareness of emerging NHS digital priorities, national policy developments, and best practice within urgent and integrated care transformation.
Working for our organisation
At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, & financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, & more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind & long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, & delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, & exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, & smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, & regular updates to keep you in the loop with HUC news & opportunities.
Office Comforts: Stay refreshed with unlimited tea & coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification document for more details.
Candidates must have a valid right to work in the UK. We are unable to offer visa sponsorships.
Person specification
Education and Qualifications
Essential criteria
- Education to Degree level or equivalent professional qualification or experience
- Recognised Project Management qualification (e.g. PRINCE2)
Desirable criteria
- Qualification in change management
Knowledge and Experience
Essential criteria
- Experience working in a Healthcare organisation
- Experience managing complex digital transformation within a Healthcare environment
- Experience delivering projects across multiple stakeholders and operational teams
- Experience managing project lifecycles from initiation through to implementation and evaluation
- Experience of risk and issue management within complex programmes
- Experience of stakeholder engagement at operational and senior management level
- Knowledge of digital transformation principles and change management approaches
Desirable criteria
- Experience working in an NHS 111/ GP out of hours provider
- Experience implementing clinical systems, telephony platforms, workforce systems or digital patient pathways
Skills and Abilities
Essential criteria
- Excellent leadership and people management skills
- Strong communication and interpersonal skills
- Project management skills – ability to plan, manage and monitor according to the project framework and within agreed budget
- Skilled in facilitating meetings, workshops and collaborative working sessions
- Proficient in relevant software (i.e. MS Project, Excel, MS Visio, PowerPoint, PM3
- Highly developed communication skills for delivering key messages to a range of stakeholders both internal and external to the organisation
- Strong strategic thinking and problem-solving capability
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues.
- Demonstrated capabilities to work autonomously, where expected results are defined, managing own workload without supervision and make informed decisions in the absence of required information, working to tight and often changing timescales.
- Excellent verbal, including strong presentation skills, written and interpersonal skills.
Desirable criteria
- Knowledge of process mapping and workflow design techniques
Other
Essential criteria
- Hold a current UK driving licence
- Willingness to work across a large geographical area
- Travel and occasional overnight stays where necessary
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- Non- Clinical Recruitment Advisor
- Email address
- [email protected]
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