Detailed job description and main responsibilities

Supplier coordination and implementation management

• Act as the day-to-day link between HCT and the appointed supplier for the relevant platform. 
• Coordinate design, build, configuration and implementation activity, ensuring actions, decisions and dependencies are recorded and progressed. 
• Maintain details implementation plans, milestones, risks, issues, decisions and dependencies, escalating concerns promptly. 
• Monitor delivery against agreed timescales and quality expectations providing clear updates to the Head of Communications and project governance arrangements.
• Coordinate inputs from Communications, Digital, Information Governance, Procurement and service colleagues so supplier activity can proceed effectively. 

Content audit, design and migration

• Lead content audits and migration planning for the new intranet
• Undertake substantial hands-on transfer, rewriting, restructuring, tagging and formatting of content on behalf of services, reducing the demand placed on operational and clinical teams. 
• Apply agreed content principles, information architecture, navigation and templates consistently.
• Identify duplicate, outdated, inaccessible or low-value content and work with content owners to agree whether it should be amended, archived, consolidated or removed.
• Manage content migration trackers, approval records and assurance processes, maintaining a clear audit trail. 
• Provide specialist CMS advice and practical support so services are not required to develop technical knowledge or complete complex migration activity themselves.

Engagement, requirements and sign-off

• Work directly with operational, corporate and clinical colleagues to gather requirements and translate them into clear, usable pages and content journeys. 
• Plan and facilitate proportionate engagement with users, including workshops, interviews, demonstrations and feedback sessions. 
• Coordinate operational engagement, review, approval and written sign-off, ensuring responsibilities and deadlines are clear. 
• Build effective relationships across the Trust and use professional judgement to resolve competing views while agreeing standards and project scope. 
•  Present complex digital or technical information in an accessible way for colleagues with different levels of digital confidence.

User testing, accessibility and quality assurance

• Plan and coordinate user testing throughout design and implementation, capturing findings and ensuring agreed improvements are implemented.
• Coordinate accessibility review and support compliance with relevant public sector accessibility requirements and HCT standards.
• Undertake thorough quality assurance of content, links, documents, navigation, search results, metadata, page layouts and functionality. 
• Ensure information is accurate, current, written in plain English, accessible and fit for purpose before go-live.
• Maintain defect and issue logs, retest resolved items and provide assurance ahead of go-live.

Training, transition and go-live

• Work with the supplier and internal colleagues to coordinate training for administrators, editors, content owners and other relevant users. 
• Develop or adapt practical guidance, templates, checklists and support materials.
• Coordinate go-live readiness, cutover and transitional activity, including final content freezes, checks, communications and contingency arrangements. 
• Provide responsive implementation support during launch and the immediate post-launch period, triaging issues and coordinating resolution. 
• Support the transfer of knowledge into business-as-usual arrangements so the platform can be managed safely and sustainably after the fixed-term post ends. 

Capacity protection and team contribution 

• Take ownership of significant day-to-day project management activity for the intranet workstream, working closely with the project manager overseeing the wider project. 
• Take ownership of implementation activity, reducing the requirement for communications colleagues to absorb this work alongside their core responsibilities.
• Design and deliver implementation activity in a way that protects clinical and operational capacity and keeps requests of services focused, proportionate and well organised. 
• Contribute flexibly to wider Communications Team priorities where these are directly connected to successful implementation and adoption of the new platform. 
• Maintain high standards of confidentiality, information governance, professionalism and customer service. 

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.