Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri 9-5)
- Job ref
- 380-EK411
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Eureka Place
- Town
- Ashford
- Salary
- £24,937 - £26,598 Per annum
- Salary period
- Yearly
- Closing
- 27/02/2026 23:59
Employer heading
Administrator
Band 3
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
We are looking for an Administrator to join our team in Ashford & Canterbury. Our administration offices are busy places and our clinical teams rely on our teams to provide an efficient, effective service to support them in delivering the very best care to our patients.
This is a full time role, worked Mon-Fri 9-5. The role is based over Ashford & Canterbury.
Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent.
You’ll either have past customer service experience, or, a brilliant understanding of what makes a great service experience.
Confident, professional, organised and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.
Main duties of the job
- With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the fore.
- Printing information in spreadsheet or report format as required
- Likely to process confidential information
- Booking of appointments
- Arranging and minuting meetings
- Diary management
- Ordering of stationery and other supplie
Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Detailed job description and main responsibilities
• High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:
• Data entry eg inputting of information such as new referrals and updating of progress notes, results of tests or questionnaires
• Checks relevant systems eg RiO for clinic appointment lists
• Liaising with other internal departments
• Photocopying
• Preparation of variety of documents and correspondence from digital dictation or note
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 2 or equivalent
- A-C Grade GCSE in Maths or equivalent
- A-C Grade GCSE in English or equivalent
Desirable criteria
- RSA 2
Skills and Knowledge
Essential criteria
- Strong Customer Service skills
- Keyboard/ typing skills
- Experienced in MS Office
- Strong attention to detail
- Understanding of GDPR/ data protection
Desirable criteria
- Experience of working in the NHS
Experience
Essential criteria
- Previous customer service focused role
- Previous administration experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emma Black
- Job title
- Business Administration Coordinator
- Email address
- [email protected]
- Telephone number
- 07827280471
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