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Job summary

Main area
reception/admin
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (Tuesday,Wednesday, Thursday 08:30-17:00)
Job ref
846-7234627-TS
Employer
Kent Community Health NHS Foundation Trust
Employer type
NHS
Site
Aylesham Dental Department Aylesham Health Centre
Town
Aylesham
Salary
£24,625 - £25,674 pro rata, per annum
Salary period
Yearly
Closing
27/07/2025 23:59

Employer heading

Kent Community Health NHS Foundation Trust logo

Dental Administrator/Receptionist

NHS AfC: Band 3

Job overview

We are looking for a customer focussed and organised individual to join our Dental Team in Aylesham Health Centre as Receptionist/Administrator. 

You will be the first point of call for our patients when they enter the clinic, meeting and greeting and setting them at ease when they walk in. 

You'll need to have a welcoming disposition and be able to support the wider team with admin duties.

Main duties of the job

As a Band 3 Receptionist/Administrator you will support the multi-disciplinary team with the admin needs of the service. Your role will be integral to the experience of our patients, getting them discharged from hospital and helping them get home to recover in the quickest tie possible.

You'll need to be an efficient administrator, able to deal with conflicting priorities and incoming challenges. You'll need to be a competent user of Microsoft Office programmes and quick to pick up new systems.

A good team player is a must, our work can be challenging at time, but it's also rewarding, you can see the difference you make!

As a Trust we are huge advocates for the development of our workforce so there is always room for growth with us is that's something that interests you. 

With the forward focus of the NHS being in community care, there's never been a better time to join us! 

Working for our organisation

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

Detailed job description and main responsibilities

As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application.  We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via [email protected] quoting the vacancy reference number so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person specification

Qualifications

Essential criteria
  • Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable criteria
  • NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Experience

Essential criteria
  • Administrative experience
  • Experience of team working and versatility to take on a variety of tasks
Desirable criteria
  • NHS administrative experience
  • Experience of handling confidential information
  • Supervision of staff
  • Experience of working with members of the public

Knowledge

Essential criteria
  • Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable criteria
  • Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills & abilities

Essential criteria
  • Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
  • Excellent attention to detail, accuracy and organisational skills
  • Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
  • Excellent written communication skills
Desirable criteria
  • Ability to record accurate minutes of meetings and present to a high standard
  • Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Ability to manage

Essential criteria
  • Ability to maintain discretion and confidentiality at all times
  • Ability to plan and organise own workload without direct supervision
Desirable criteria
  • Ability to cope with pressure during busy periods and act in a professional manner at all times

Additional requirements

Essential criteria
  • Ability to accurately process payments
Desirable criteria
  • Knowledge of Dental Management software

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareDisability confident leaderArmed Forces Covenant (Silver Award)Care quality commission - OutstandingKent Community - Platinum Award LogoKEiBA Valuing Disability Business of the Year 2021Accredited Menopause Friendly EmployerRIDI Awards Finalist 2024

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kelly Harris
Job title
Practice Manager
Email address
[email protected]
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