Job summary
- Main area
- Endoscopy
- Grade
- Band 2
- Contract
- Permanent: Part Time Role
- Hours
- 15 hours per week (Part time - 15 hours per week)
- Job ref
- 344-8690QEH-A
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury Hospital
- Town
- Canterbury
- Salary
- £24,169 part time role 15 hours per week (Quoted salary is pro rata)
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
Employer heading

Endoscopy Receptionist
Band 2
Job overview
The role is responsible for meeting and greeting patients who arrive in the endoscopy unit, making them feel welcome and comfortable. Tracking information on the relevant internal systems and adhering to any patient requests in a courteous and helpful manner.
"Please note this post is a weekend position"
Main duties of the job
Update patient administration system, tracking patients, amending and updating data.
Manage telephone and email queries to the department from internal and external stakeholders in a prompt and professional manner at all times.
To make follow up appointments for patients from clinic in real-time, ensuring that patients leave the department with their new appointment, all documentation and preparations if required.
Ensure patient pathways are managed in line with the Trust's access policy and reflected accurately on internal systems
Undertake any other clerical duties as required, including photocopying, maintaining stationery requirements and dealing with internal and external post to ensure the smooth running of the department.
Dispose of patient identifiable documents in a confidential manner in order to comply with the Data Protection Act 1998.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please be aware that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently hold a Certificate of Sponsorship or a work permit for another role and are already working in the country. As of 9th April, we can only sponsor candidates for a Skilled Worker Visa for band 2/3 roles if we can demonstrate that we were unsuccessful in recruiting a candidate who does not require a visa. Given this change, it is unlikely that we will be able to sponsor any candidates for a Skilled Worker Visa for this role.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- GCSE In Maths and English or Equivalent
Skills
Essential criteria
- Ability to use own initiative.
- Good interpersonal skills e.g. interact with patients, staff colleagues and clients courteously and professionally.
- Ability to remain calm in a busy environment whilst working under pressure
Professional
Essential criteria
- Experience of working within a team for 12 months or more
- Previous experience working in a busy environment
Other Requirments
Essential criteria
- Upholds Trust Values
Governance
Essential criteria
- The post holder will have access to confidential information, it is imperative that the post holder follows the Trust Data Protection Policy at all times.
Desirable criteria
- Trust Data Protection Policy
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle White
- Job title
- Endoscopy Operations Manager
- Email address
- [email protected]
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