Job summary
- Main area
- Administrative
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 380-SS0748
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- Eastern & Coastal Area Offices
- Town
- Canterbury
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 12/02/2026 23:59
Employer heading
Patient Safety Investigator
Band 7
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
---------------------------------------------------------------------------------------------------------------------------
Job overview
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
The Patient Safety team sits within the Corporate Directorate of Nursing and Quality. The team is required to set the strategic direction for patient safety, to deliver on reactive and proactive aspects of patient safety improvement work and to deliver education and training to enable and support front line staff to keep patients and staff safer.
The job purpose for the Patient Safety Improvement Facilitator is to support in the delivery and embedding of a culture of continuous learning and quality improvement within the Trust. They will lead on the day-to-day delivery and development of the key workstreams to ensure service improvements and the key objectives of the patient safety strategy.
The post holder will utilise systems thinking, human factors understanding and just culture principles to address safety incidents to maximise the learning and supporting services to embed the identified safety improvements.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Main duties of the job
- Lead and manage multiple transient investigations and reviews and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescales as per NHS Frameworks and regulations using a system-based approach.
- To act with integrity and be professionally responsible and accountable for own caseload and develop investigation plans and use peer review, subject matter experts and multidisciplinary teams to support quality and consistency.
- Engage and collaborate with internal staff involved and with external staff from other agencies, using a wide range of investigative methodologies and approaches.
- Communicate highly complex, sensitive and distressing information effectively to a range of stakeholders including patients, families, carers and staff whilst ensuring compassion, empathy and support are demonstrated throughout.
- Support organisational resilience to react promptly to adverse events (safety-I approach) and promote learning continuously and meaningfully from everyday work (safety-II approach).
Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.
Detailed job description and main responsibilities
- Use relevant resources to analyse complex findings e.g. policy, protocol, training records, data reports, etc.
- Ensure the findings and recommendations of the report are discussed and agreed with the responsible senior leadership teams prior to submitting the report for approval.
- Support external investigations as appropriate.
Please refer to the attached job description for the full details on the responsibilities and person specification
We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.
Person specification
Training, Qualifications and Registration
Essential criteria
- Educated to degree level or equivalent.
- Evidence of study at Masters or equivalent level.
- Registered Healthcare Professional or relevant experience of working in a clinical role within healthcare.
Desirable criteria
- Registered Healthcare Professional.
- Leadership/management qualification or equivalent experience.
- Training as an After-Action Review facilitator or be willing to work towards
- SEIPS framework or equivalent training.
Experience
Essential criteria
- Experience of working in a mental health trust.
- At least two years’ experience of working for the NHS
- Working with multi-disciplinary teams in a healthcare environment.
- The use of Microsoft Office Packages e.g. Word, Excel, PowerPoint.
Desirable criteria
- At least five years’ experience of working for the NHS
- Experience of working in a mental health trust
- Staff management
- Ongoing clinical practice experience within health services.
Knowledge and Skills
Essential criteria
- Record keeping and case tracking skills.
- Highly developed communication and interpersonal skills, including observation and listening.
- Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences.
- Ability to produce logical, well written, clear, high-quality reports suitable for consumption by a range of audiences, including patients, families and carers
Desirable criteria
- Facilitation skills or willingness to develop these
- Presentation skills, often presenting report findings in sometimes hostile environment.
- Extensive knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emily Headley
- Job title
- Interim Head of Patient Safety
- Email address
- [email protected]
- Telephone number
- 07341099230
List jobs with Kent and Medway Mental Health NHS Trust in Administrative Services or all sectors